住院医师对养老院餐饮服务的投诉：与认知状态的关系。
Resident complaints about the nursing home food service: relationship to cognitive status.
作者信息
Simmons Sandra F, Cleeton Patrick, Porchak Tracy
机构信息
Division of General Internal Medicine and Public Health, Vanderbilt University, Nashville, TN 37232-2400, USA.
出版信息
J Gerontol B Psychol Sci Soc Sci. 2009 May;64(3):324-7. doi: 10.1093/geronb/gbp007. Epub 2009 Feb 27.
Most nursing home (NH) residents are not interviewed about their satisfaction with the food service due to cognitive impairment. The purpose of this study was to determine the proportion of NH residents able to complete a structured interview to assess food complaints when no cognitive status criteria were used to exclude residents from interview. Eighty-nine percent of 163 residents were able and willing to complete the interview, and 65% expressed complaints about the NH food service. Residents who expressed complaints ate less of their meals, had less cognitive impairment, and had more depressive symptoms than those who did not. This study shows that the majority of NH residents are able to reliably answer questions about their satisfaction with the food service, regardless of cognitive status, and the presence of complaints is related to poor meal intake and depressive symptoms.
由于认知障碍，大多数养老院居民未接受关于他们对餐饮服务满意度的访谈。本研究的目的是确定在不使用认知状态标准排除居民参加访谈的情况下，能够完成结构化访谈以评估食物投诉的养老院居民比例。163名居民中有89%能够且愿意完成访谈，65%的居民对养老院的餐饮服务表示不满。与未表达不满的居民相比，表达不满的居民进食量更少，认知障碍程度更低，抑郁症状更多。这项研究表明，大多数养老院居民能够可靠地回答有关他们对餐饮服务满意度的问题，无论其认知状态如何，并且投诉的存在与进食量少和抑郁症状有关。
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