Kaplan Robert E, Kaiser Robert B
Kaplan DeVries, USA.
Harv Bus Rev. 2009 Feb;87(2):100-3.
Although most managers can recognize an off-kilter leader (consider the highly supportive boss who cuts people too much slack), it's quite difficult to see overkill in yourself. Unfortunately, that's where leadership development tools such as 360-degree surveys fail to deliver, say Kaplan and Kaiser. Dividing qualities into "strengths" and "weaknesses" and rating them on a five-point scale will not account for strengths overplayed. The authors suggest several strategies, based on their years of consulting experience and research, for figuring out which attributes you've employed to excess and adjusting your behavior accordingly. Strengths taken too far have two consequences: First, they become weaknesses. For instance, quick-wittedness can turn into impatience with others. Second, you're at risk of becoming extremely lopsided--that is, diminishing your capacity on the opposite pole. A leader who is very good at building consensus, for example, may take too long to move into action. To strike a balance between two key leadership dualities--forceful versus enabling, and strategic versus operational--you need to see your actions and motivations clearly. That's no easy task since most leadership development tools don't spell out that you're overdoing your strengths. But there are other ways to bring that information to light. You can start with a review of the highest ratings on your most recent 360 report. Ask yourself: Is this too much of a good thing? Another technique is to make a list of the traits you most want to have as a leader. Are you going to extremes with any of them? To check for lopsidedness, you can prompt feedback from other people with a list of qualities you've composed or one you've gleaned from other sources. Once you know which attributes you're overdoing, you can recalibrate.
尽管大多数管理者都能识别出行为失当的领导者(想想那些对员工过于宽容的极力支持型老板),但很难察觉到自己做得过头。不幸的是,卡普兰和凯泽表示,像360度评估这样的领导力发展工具在这方面却无法发挥作用。将特质分为“优点”和“缺点”并以五分制进行评分,无法考量过度发挥的优点。基于他们多年的咨询经验和研究,作者提出了几种策略,以弄清楚哪些特质被你过度运用,并据此调整你的行为。优点发挥过度会产生两个后果:其一,它们会变成缺点。例如,思维敏捷可能会变成对他人不耐烦。其二,你有变得极度失衡的风险——也就是说,会削弱你在另一端的能力。例如,一位非常擅长达成共识的领导者可能会花费太长时间才采取行动。要在两种关键的领导二元性——强硬与赋能,以及战略与运营之间取得平衡,你需要清楚地审视自己的行为和动机。这并非易事,因为大多数领导力发展工具并未阐明你在过度发挥优点。但还有其他方法可以揭示这些信息。你可以先回顾一下你最近360度报告中得到的最高评分。问问自己:这是不是好事过头了?另一种方法是列出你最希望作为领导者具备的特质。你是否在其中任何一项上走向了极端?为了检查是否失衡,你可以用你列出的或从其他来源收集来的一系列特质,促使他人提供反馈意见。一旦你知道自己哪些特质过度运用了,就可以重新校准。