O'Sullivan Julie, Powell Jacinta, Gibbon Peter, Emmerson Brett
Inner North Brisbane Mental Health Service, Brisbane, QLD, Australia.
Australas Psychiatry. 2009;17(5):371-4. doi: 10.1080/10398560902878661.
This paper outlines the development of the Resource Hub, an intranet-based electronic information service designed to improve knowledge management and staff satisfaction in the Inner North Brisbane Mental Health Service, Royal Brisbane and Women's Hospital, Metro North Health Service District.
The Resource Hub was launched in April 2007. It encompasses a large range of electronically stored resources and clinically relevant information, including direct links to approved internet sites, psychoeducation resources, fact sheets, resource lists and details of current service research projects. The Hub will continue to expand over time, improving access to clinical service delivery resources.
A significant review conducted in April 2008 resulted in modifications to further improve the content and design of the Hub. Ongoing evaluation incorporates regular usage monitoring and stakeholder satisfaction surveys.
The Resource Hub is a service delivery innovation that effectively addresses mental health service knowledge management issues. It is a strategy that could readily be transferred to other district mental health services and to health services in general.
本文概述了资源中心的发展情况，该资源中心是一项基于内联网的电子信息服务，旨在改善位于皇家布里斯班和妇女医院、北都会健康服务区的布里斯班北部心理健康服务中心的知识管理并提高员工满意度。
资源中心于2007年4月推出。它包含大量电子存储资源和临床相关信息，包括指向经批准的互联网网站的直接链接、心理教育资源、情况说明书、资源列表以及当前服务研究项目的详细信息。随着时间的推移，该中心将不断扩展，改善对临床服务提供资源的获取。
2008年4月进行的一次重大评估导致了一些改进，以进一步完善资源中心的内容和设计。持续评估包括定期使用情况监测和利益相关者满意度调查。
资源中心是一项服务提供创新举措，有效解决了心理健康服务知识管理问题。这是一项可轻松推广到其他地区心理健康服务机构乃至一般医疗服务机构的策略。
