Stat Bull Metrop Insur Co. 1991 Jul-Sep;72(3):27-35.
The MetLife Human Resources Department established an Employee Counseling Unit in 1961 to administer personal advisory services and pre-retirement counseling. In 1963 the unit was renamed Employee Advisory Services (E.A.S.) with the staff providing help for a number of employees with personal problems. The E.A.S. was revitalized in 1989 by adding in-house mental health professional staff, and 1990 witnessed increased numbers of employees using its services. During the year, 662 new cases were opened, 93 percent of which were closed by year's end. Almost half of the cases were self-referred with supervisors/managers referring another 25 percent. Psychological/emotional problems accounted for 23 percent of primary problems assessed; alcohol and/or drug abuse, combined, accounted for 15 percent. On the average, consultations required two sessions, each lasting 50 minutes, with per capita costs around $7 per eligible employee. Follow-up evaluation responses were positive, as was the client follow-through with E.A.S. advice.
大都会人寿人力资源部于1961年设立了员工咨询部门，负责提供个人咨询服务和退休前咨询。1963年，该部门更名为员工咨询服务部（E.A.S.），工作人员为许多有个人问题的员工提供帮助。1989年，通过增加内部心理健康专业人员，员工咨询服务部得以重振，1990年使用其服务的员工人数有所增加。当年，共开设了662个新案例，其中93%在年底结案。近一半的案例是员工自行求助的，主管/经理转介的占另外25%。心理/情绪问题占评估的主要问题的23%；酒精和/或药物滥用合计占15%。平均而言，咨询需要两次，每次持续50分钟，每位符合条件的员工的人均成本约为7美元。后续评估反馈是积极的，客户也遵循了员工咨询服务部的建议。
