Suzuki Shuntaro, Muramoto Toshiaki
Graduate School of Information Sciences, Tohoku University, Aramaki, Aoba-ku, Sendai 980-8579, Japan.
Shinrigaku Kenkyu. 2009 Jun;80(2):105-13. doi: 10.4992/jjpsy.80.105.
This study identified factors related to the satisfaction with collaborative problem solving efforts and investigated the differential effects of these factors. In Study 1, a total of 240 university students participated in research. The research was a qualitative data analysis of group members' descriptions of their collaborative problem solving experiences. The results suggested that satisfaction was determined by a number of factors, especially changes in self-cognition, changes in others' cognition, and inclusion of the other in the self. In Study 2, the differential effects of each factor related to task conditions were examined. The factor of changes in self-cognition and inclusion of the other in the self influenced satisfaction, regardless of the task condition. In a well-defined task, group and personal performance were increasing members' satisfaction. For an ill-defined task, trust of the other members was increasing members' satisfaction. We concluded that satisfaction with collaborative problem solving was influenced by not only task performance, but also emotional and cognitive factors.
本研究确定了与协作解决问题努力的满意度相关的因素，并调查了这些因素的差异效应。在研究1中，共有240名大学生参与了研究。该研究是对小组成员对其协作解决问题经历的描述进行定性数据分析。结果表明，满意度由多种因素决定，尤其是自我认知的变化、他人认知的变化以及他人在自我中的纳入。在研究2中，考察了与任务条件相关的每个因素的差异效应。自我认知的变化和他人在自我中的纳入这两个因素影响满意度，而与任务条件无关。在明确界定的任务中，团队和个人表现提高了成员的满意度。对于界定不明确的任务，对其他成员的信任提高了成员的满意度。我们得出结论，协作解决问题的满意度不仅受到任务表现的影响，还受到情感和认知因素的影响。
