Department of Communication Studies, Canisius College, St., Buffalo, NY 14208, USA.
Health Commun. 2009 Dec;24(8):683-91. doi: 10.1080/10410230903263990.
This study examined the relationships among nurses' perceptions of physician communication practices, nurse-physician collaboration, and nurses' job satisfaction. Two hundred five nurses employed at a pediatric hospital completed surveys on site that examined perceptions of nurse-physician and physician-patient communication, job satisfaction, and nurse-physician collaboration. Nurse reports of physicians who listened effectively and used clear, humorous, immediate, and empathic messages were strongly related to nurses' satisfaction in several contexts. Physicians' use of empathic messages emerged as a significant predictor of nurses' satisfaction with communication, relationships, and collaborative medical practices. Physician humor and clarity were significant predictors of nurses' job satisfaction. There was a significant positive correlation between nurses' perceptions of physicians' use of nurse-centered communication practices and patient-centered communication practices.
本研究考察了护士对医生沟通实践、护士-医生协作和护士工作满意度的看法之间的关系。205 名在儿科医院工作的护士在现场完成了调查，调查内容包括对护士-医生和医生-患者沟通、工作满意度和护士-医生协作的看法。护士对有效倾听和使用清晰、幽默、即时和共情信息的医生的评价与护士在多个方面的满意度密切相关。医生使用共情信息的情况是护士对沟通、关系和协作医疗实践满意度的一个重要预测指标。医生的幽默和清晰程度是护士工作满意度的重要预测指标。护士对医生使用以护士为中心的沟通实践和以患者为中心的沟通实践的看法之间存在显著的正相关关系。
