Cranfield University, Centre for Water Science, School of Applied Sciences, Cranfield, Bedfordshire, MK43 0AL, UK.
Sci Total Environ. 2010 Sep 15;408(20):4319-27. doi: 10.1016/j.scitotenv.2010.06.043. Epub 2010 Jul 11.
Appropriate implementation of WSPs offers an important opportunity to engage in and promote preventative risk management within water utilities. To ensure success, the whole organization, especially executive management, need to be advocates. Illustrated by two case studies, we discuss the influence of organizational culture on buy-in and commitment to public health protection and WSPs. Despite an internal desire to undertake risk management, some aspects of organizational culture prevented these from reaching full potential. Enabling cultural features included: camaraderie; competition; proactive, involved leaders; community focus; customer service mentality; transparency; accountability; competent workforce; empowerment; appreciation of successes, and a continual improvement culture. Blocking features included: poor communication; inflexibility; complacency; lack of awareness, interest or reward and coercion. We urge water utilities to consider the influence of organizational culture on the success and sustainability of WSP adoption, and better understand how effective leadership can mould culture to support implementation.
适当实施 WSP 为水企提供了一个在水供应中开展和促进预防性风险管理的重要机会。为了确保成功，整个组织，特别是高层管理，都需要成为倡导者。通过两个案例研究，我们讨论了组织文化对公共卫生保护和 WSP 采纳的影响。尽管内部有进行风险管理的意愿，但组织文化的某些方面阻碍了其充分发挥潜力。促成文化特征包括：友爱；竞争；积极、投入的领导者；关注社区；客户服务意识；透明度；问责制；有能力的员工；授权；对成功的欣赏，以及持续改进的文化。阻碍特征包括：沟通不畅；缺乏灵活性；自满；缺乏意识、兴趣或奖励以及强制。我们敦促水企考虑组织文化对 WSP 采用的成功和可持续性的影响，并更好地了解有效的领导如何塑造文化以支持实施。
