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肿瘤护士的沟通技巧、工作环境与倦怠。

Communication skills, working environment and burnout among oncology nurses.

机构信息

National Department of Orthopedic Oncology, Tel Aviv Medical Center, Israel.

出版信息

Eur J Oncol Nurs. 2011 Sep;15(4):358-63. doi: 10.1016/j.ejon.2010.08.001. Epub 2010 Sep 22.

DOI:10.1016/j.ejon.2010.08.001
PMID:20863757
Abstract

PURPOSE

To examine the association between communication self-efficacy, working environment perceptions and burnout in an Israeli sample of oncology nurses.

METHODS

A non-randomized convenience sample of nurses (n=39) was recruited from six oncology units in a major tertiary medical center in Israel. Measurements included a socio-demographic survey, the Maslach Burnout Inventory, a communication skills self-efficacy inventory and the Working Environment Scale.

FINDINGS

Frequent experiences of emotional exhaustion were reported by >60% of participants, cynicism by 28%, and self-actualization by >80%. Several statistically significant associations were demonstrated between communication skills self-efficacy and burnout, as well as between cynicism and reported positive characteristics of the working environment.

CONCLUSIONS

In our study, emotional exhaustion and self-actualization were found to be separate and distinct experiences that can occur simultaneously. Communication self-efficacy and a positive perception of the working environment appear to buffer the occurrence of emotional exhaustion and promote self-actualization.

摘要

目的

在以色列肿瘤护士样本中,调查沟通自我效能感、工作环境认知与倦怠之间的关联。

方法

本研究采用非随机便利抽样法,从以色列一家主要的三级医疗中心的六个肿瘤病房招募了 39 名护士。测量工具包括人口统计学调查、马斯拉赫倦怠量表、沟通技能自我效能感量表和工作环境量表。

结果

超过 60%的参与者经常经历情绪耗竭,28%的参与者经历玩世不恭,超过 80%的参与者经历自我实现。沟通技能自我效能感和倦怠之间以及玩世不恭和报告的工作环境积极特征之间存在若干具有统计学意义的关联。

结论

在本研究中,情绪耗竭和自我实现被发现是两种不同的、可以同时发生的体验。沟通自我效能感和对工作环境的积极认知似乎可以缓冲情绪耗竭的发生,并促进自我实现。

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