Wenckebach Institute, University Medical Center Groningen, University of Groningen, The Netherlands.
J Interprof Care. 2010 Nov;24(6):612-24. doi: 10.3109/13561820903550762.
In health care, optimal collaboration between nurses and physicians is crucial in the quality of the care process – but not self-generating. Little is known about how health-care professionals cope with conflicts within their collaboration. This qualitative study investigates the way nurses and physicians cope with conflict and clarifies the determinants of conflict management styles. All respondents formulate clear expectations which in their opinion are essential to collaboration. When collaboration leads to disagreement, physicians and nurses choose between ignoring the conflict or engaging in it. Choice is determined by five factors: the influence of oneself, the influence of the other, the nature of the conflict, the context of conflict, and personal motives.
在医疗保健中，护士和医生之间的最佳协作对于护理过程的质量至关重要——但这不是自然而然产生的。对于医疗保健专业人员如何应对协作中的冲突知之甚少。这项定性研究调查了护士和医生应对冲突的方式，并阐明了冲突管理风格的决定因素。所有受访者都对协作提出了明确的期望，他们认为这是协作的关键。当协作导致分歧时，医生和护士会在忽视冲突或参与冲突之间做出选择。选择取决于五个因素：自身的影响、对方的影响、冲突的性质、冲突的背景和个人动机。
