Robinson Sally
Canterbury Christ Church University, Canterbury, UK.
J Child Health Care. 2010 Dec;14(4):310-26. doi: 10.1177/1367493510381772. Epub 2010 Nov 15.
In recent years increased attention has been focused on listening to the views of children and young people. This study analysed 31 research studies, which were published between 2000 and early 2009, into children and young people's views of health professionals in England. The findings from the studies were inductively analysed and grouped into seven themes. Children and young people want health professionals to be familiar, accessible and available; to be informed and competent; to provide accessible information; to be a good communicator; to participate in care; to ensure privacy and confidentiality, and to demonstrate acceptance and empathy. It is noteworthy that over the nine years many studies repeated the same broad messages to health professionals. The findings suggest that although there are examples of good practice, health professionals are sometimes falling short of the standards set by UK health professional bodies.
近年来，人们越来越关注倾听儿童和年轻人的观点。本研究分析了2000年至2009年初发表的31项关于英格兰儿童和年轻人对医疗专业人员看法的研究。对这些研究的结果进行了归纳分析，并归纳为七个主题。儿童和年轻人希望医疗专业人员亲切、易接近且随时可及；见多识广且胜任工作；提供易懂的信息；善于沟通；参与护理；确保隐私和保密，并表现出接纳和同理心。值得注意的是，在这九年里，许多研究向医疗专业人员传达了相同的大致信息。研究结果表明，尽管有一些良好做法的例子，但医疗专业人员有时未达到英国医疗专业机构设定的标准。
