Ghobashi Mohammed, Khandekar Rajiv
Directorate of Health Services, Ministry of Health, Musandam Governorate, Oman;
Sultan Qaboos Univ Med J. 2008 Nov;8(3):325-32.
As client feedback is useful to improve health service delivery, assessments should be undertaken periodically. This study aimed to determine the level of satisfaction among expectant mothers visiting health institutions for antenatal care services in the Ministry of Health, Musandam region of Oman in 2005.
This was a cross sectional survey in a hospital setup. Women registered in the antenatal clinics of different health institutions of Musandam region were interviewed. Arabic speaking investigators in six health institutions of Musandum region collected personal profiles, details of different antenatal services offered and responses regarding the satisfaction with these services. The number and percentage of responses were calculated to grade the level of satisfaction.
Eighty-three registered women who visited antenatal clinics in six health institutions were interviewed. The overall satisfaction for antenatal care was of excellent grade in 49 (59% - 95% confidence interval 48.5 - 69.6) participants. Sixtyseven (81%) women were happy with services at antenatal clinics mainly because of the attitude of the doctors and nursing staff. The leading causes of dissatisfaction were the laboratory services and overcrowding during morning hours.
The women attending antenatal care services in Musandam were highly satisfied with the services offered; however, there was scope for further improvement. The Ministry of Health in consultation with the caregivers should focus on improving antenatal services.
由于客户反馈有助于改善医疗服务提供情况，因此应定期进行评估。本研究旨在确定2005年阿曼马斯喀特地区卫生部下属医疗机构中接受产前护理服务的孕妇的满意度水平。
这是一项在医院环境中进行的横断面调查。对马斯喀特地区不同医疗机构产前诊所登记的妇女进行了访谈。马斯喀特地区六家医疗机构中会说阿拉伯语的调查人员收集了个人资料、所提供的不同产前服务的详细信息以及对这些服务满意度的反馈。计算反馈的数量和百分比以评定满意度水平。
对六家医疗机构产前诊所的83名登记妇女进行了访谈。49名（59% - 95%置信区间48.5 - 69.6）参与者对产前护理的总体满意度为优秀等级。67名（81%）妇女对产前诊所的服务感到满意，主要原因是医生和护理人员的态度。不满的主要原因是实验室服务和上午时段的过度拥挤。
马斯喀特地区接受产前护理服务的妇女对所提供的服务高度满意；然而，仍有进一步改进的空间。卫生部应与护理人员协商，专注于改善产前服务。
