Muldoon Mary, Cheng Dunlei, Vish Nancy, Dejong Sandra, Adams Jenny
Baylor Hamilton Heart and Vascular Hospital in Dallas, TX, USA.
AORN J. 2011 Sep;94(3):246-53. doi: 10.1016/j.aorn.2011.01.016.
For surgical patients' family members, the wait during surgery can cause anxiety that can be exacerbated if staff members provide inadequate or inconsistent information about the patient's status. Educational interventions and other staff-intensive measures to help reduce family members' anxiety can be time consuming for staff members and impractical in a high-volume facility. To improve communication with patients' families, nurses at a heart and vascular hospital in Dallas, Texas, designed and distributed a card containing estimated procedure times, helpful telephone numbers, and other information. A survey of family members indicated that receiving the card reduced anxiety in a significant proportion of the respondents.
对于外科手术患者的家属来说，手术期间的等待会引发焦虑，而如果工作人员提供的关于患者状况的信息不足或不一致，这种焦虑会加剧。教育干预措施以及其他需要大量工作人员投入的措施，来帮助减轻家属的焦虑，这对工作人员来说可能很耗时，在高流量的医疗机构中也不切实际。为了改善与患者家属的沟通，德克萨斯州达拉斯一家心脏和血管医院的护士设计并分发了一张卡片，上面包含预计的手术时间、有用的电话号码和其他信息。一项对家属的调查表明，收到这张卡片使很大一部分受访者的焦虑得到了缓解。
