Wittenberg-Lyles Elaine, Shaunfield Sara, Oliver Debra Parker, Demiris George, Schneider Greg
Markey Cancer Center, Lexington, KY, USA.
Am J Hosp Palliat Care. 2012 Sep;29(6):476-82. doi: 10.1177/1049909111429559. Epub 2011 Dec 4.
Although hospice volunteer programs contribute to patient care, little is known about their utilization and adaptation of technology. A survey was posted to the Hospice Volunteer Association Web site to assess technology use among volunteer coordinators and volunteers. Results revealed that participants have access to computers, Internet, and e-mail at the hospice agency and routinely use cellular phones and e-mail. Despite the use of technology, communication problems with volunteers hindered the coordinator's ability to manage scheduling, training, and volunteer assignments for patient care. Coordinators and volunteers felt comfortable utilizing technology but were less comfortable using technology in the patients' home. Several areas are identified for development and integration of advanced technology in volunteer programs. Future research is needed to ease technology implementation and increase volunteer acceptance.
尽管临终关怀志愿者项目有助于患者护理，但对于他们对技术的利用和适应情况却知之甚少。一项调查被发布在临终关怀志愿者协会的网站上，以评估志愿者协调员和志愿者对技术的使用情况。结果显示，参与者在临终关怀机构可以使用电脑、互联网和电子邮件，并且经常使用手机和电子邮件。尽管使用了技术，但与志愿者的沟通问题阻碍了协调员管理患者护理的排班、培训和志愿者任务分配的能力。协调员和志愿者对利用技术感到自在，但在患者家中使用技术则不太自在。确定了几个在志愿者项目中开发和整合先进技术的领域。未来需要进行研究以促进技术的实施并提高志愿者的接受度。
