Department of Psychosocial Science, University of Bergen, Bergen, Norway.
Scand J Psychol. 2012 Apr;53(2):165-73. doi: 10.1111/j.1467-9450.2011.00932.x. Epub 2011 Dec 11.
The present study examines experienced emotions among self-labelled victims of ongoing workplace bullying and tests whether emotions mediate the relationship between exposure to bullying and health in the form of musculoskeletal complaints. A total of 1,024 employees from a Norwegian public transport company participated in the study, in which 116 self-labelled victims were identified. Ten positive and 10 negative emotions were measured (PANAS). The results showed significant differences in emotional experiences between victims and non-victims regarding all 10 negative emotions and one out of 10 positive emotions. Victims felt less "interested" and more "afraid," "upset," "angry," "guilty," "nervous," "hostile," "frustrated," "ashamed," "scared" and "stressed" than did non-victims. Further, the results pointed to both positive and negative emotions as mediators of the relationship between exposure to bullying and musculoskeletal complaints. In particular the negative emotion "stress" acted as a significant mediator regarding this relationship. Hence, emotions seem to be central to understanding the detrimental effects of bullying on the victims' health.
本研究考察了自我认定的持续职场欺凌受害者的体验情绪，并检验了情绪是否在以下形式中充当了欺凌暴露与健康（肌肉骨骼投诉）之间的中介：共有 1024 名来自挪威一家公共交通公司的员工参与了这项研究，其中确定了 116 名自我认定的受害者。使用 PANAS 量表测量了 10 种正性情绪和 10 种负性情绪。结果显示，在所有 10 种负性情绪和 10 种正性情绪中的一种上，受害者与非受害者在情绪体验方面存在显著差异。与非受害者相比，受害者感到“兴趣较低”，而“害怕”、“不安”、“生气”、“内疚”、“紧张”、“敌意”、“沮丧”、“羞愧”、“恐惧”和“压力”等情绪更为强烈。此外，结果表明，无论是正性情绪还是负性情绪，都是欺凌暴露与肌肉骨骼投诉之间关系的中介。特别是“压力”这种负性情绪在这种关系中起到了显著的中介作用。因此，情绪似乎是理解欺凌对受害者健康的不利影响的核心。
