Integrating eHealth With Human Services for Breast Cancer Patients.

Following demonstrations of success of interactive cancer communication systems (ICCS) for patients, the challenge and opportunity are to integrate such systems with human resources. A randomized trial explored relative benefits of an ICCS, a human cancer information mentor, and a condition combining both. Women with breast cancer ( = 434) were randomized to have access to a tested ICCS (CHESS, the Comprehensive Health Enhancement Support System), a human cancer information mentor, both interventions, or a control condition providing a computer, training, and Internet access. Both a human mentor and an ICCS version improved health information competence and emotional processing over the Internet control, and the combined condition exceeded either alone. Integrating human and computer-based resources for breast cancer patients benefits them more than either alone.