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智力残疾人士工作人员个人倦怠的与工作相关的心理社会预测因素和后果。

Psychosocial work-related predictors and consequences of personal burnout among staff working with people with intellectual disabilities.

机构信息

University Medical Center Hamburg-Eppendorf, Institute for Health Services Research in Dermatology and Nursing, Martinistr 52, 20246 Hamburg, Germany.

出版信息

Res Dev Disabil. 2013 Jan;34(1):102-15. doi: 10.1016/j.ridd.2012.07.021. Epub 2012 Aug 30.

Abstract

The purposes of this study were to investigate the potential predictors of personal burnout among staff working with people with intellectual disabilities and to investigate whether personal burnout is associated with health and work-related outcomes. A cross-sectional survey was carried out in 2011 in 30 residential facilities in northern Germany (N = 409, response rate 45%). The German standard version of the Copenhagen Psychosocial Questionnaire was used. In a multiple logistic regression analysis, we identified factors which were predictive of personal burnout, such as work-privacy conflict (OR = 1.04, 95% CI 1.03, 1.05), emotional demands (OR = 1.03, 95% CI 1.01, 1.05), role conflicts (OR = 1.02, 95% CI 1.02, 1.03), job insecurity (OR = 1.03, 95% CI 1.01, 1.05) and feedback (OR = 0.98, 95% CI 0.97, 0.99). These factors explained 49% of the total variance. Higher levels of personal burnout were significantly correlated with higher rates of intention to leave the job and cognitive stress symptoms (p<.01). Low values of personal burnout were associated with greater job satisfaction, good general health, and higher satisfaction with life (p<.01). The present study indicates that improving the psychosocial work environment at the organizational level may reduce personal burnout and may also diminish unfavorable outcomes, such as intention to leave or job dissatisfaction.

摘要

本研究旨在探讨与智障人士一起工作的员工个人倦怠的潜在预测因素,并探讨个人倦怠是否与健康和工作相关结果有关。2011 年,在德国北部的 30 个住宿设施中进行了横断面调查(N = 409,应答率为 45%)。使用了哥本哈根心理社会问卷的德国标准版本。在多因素逻辑回归分析中,我们确定了预测个人倦怠的因素,例如工作-隐私冲突(OR = 1.04,95%CI 1.03,1.05)、情绪需求(OR = 1.03,95%CI 1.01,1.05)、角色冲突(OR = 1.02,95%CI 1.02,1.03)、工作不安全感(OR = 1.03,95%CI 1.01,1.05)和反馈(OR = 0.98,95%CI 0.97,0.99)。这些因素解释了总方差的 49%。较高水平的个人倦怠与离职意愿和认知应激症状的发生率显著相关(p<.01)。较低水平的个人倦怠与更高的工作满意度、良好的总体健康状况和更高的生活满意度相关(p<.01)。本研究表明,改善组织层面的心理社会工作环境可能会降低个人倦怠,也可能减少离职意愿或工作不满等不利结果。

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