School of Psychology, Social Work and Social Policy, University of South Australia, Adelaide, Australia.
J Occup Health Psychol. 2013 Jan;18(1):9-15. doi: 10.1037/a0030804. Epub 2012 Dec 31.
This two-wave study of volunteers examined the effect of family and friend support on the relationship between volunteer demands (emotional demands and work-home conflict) on the one hand, and burnout (exhaustion and cynicism) and organizational connectedness on the other hand. It was hypothesized that family and friend support would moderate the relationship between (a) demands at Time 1 (T1) and burnout at Time 2 (T2); and (b) demands at T1 and organizational connectedness at T2. Hypotheses were tested among 126 Australian volunteer firefighters, who were followed up over 1 year. Results showed that support moderated the relationship between work-home conflict and exhaustion, but not between emotional demands and exhaustion. In addition, family and friend support moderated the relationship between both volunteer demands at T1 and cynicism and organizational connectedness at T2. These results suggest that support from family and friends is a critical resource in coping with the demands related to volunteer work and may protect volunteers from burnout, while helping them to stay connected to volunteering. (PsycINFO Database Record (c) 2013 APA, all rights reserved).
一方面是志愿者需求（情绪需求和工作与家庭冲突），另一方面是倦怠（疲惫和玩世不恭）和组织归属感。研究假设家庭和朋友的支持会调节（a）第一时间（T1）的需求和第二时间（T2）的倦怠之间的关系；以及（b）T1 的需求和 T2 的组织归属感之间的关系。该假设在 126 名澳大利亚志愿消防员中进行了测试，他们在一年内接受了跟踪调查。结果表明，支持调节了工作与家庭冲突和疲惫之间的关系，但情绪需求和疲惫之间的关系则不受支持调节。此外，家庭和朋友的支持还调节了 T1 时的两种志愿者需求与 T2 时的玩世不恭和组织归属感之间的关系。这些结果表明，来自家庭和朋友的支持是应对与志愿者工作相关的需求的关键资源，它可以保护志愿者免受倦怠的影响，同时帮助他们与志愿服务保持联系。（PsycINFO 数据库记录（c）2013 APA，保留所有权利）。
