CIPER/Ergonomics Laboratory, Technical University of Lisbon, Lisbon, Portugal.
Hum Factors. 2012 Dec;54(6):964-82. doi: 10.1177/0018720812465006.
The aim of this article is to discuss how user experience (UX) evaluation can benefit from the use of virtual reality (VR).
UX is usually evaluated in laboratory settings. However, considering that UX occurs as a consequence of the interaction between the product, the user, and the context of use, the assessment of UX can benefit from a more ecological test setting. VR provides the means to develop realistic-looking virtual environments with the advantage of allowing greater control of the experimental conditions while granting good ecological validity.
The methods used to evaluate UX, as well as their main limitations, are identified.The currentVR equipment and its potential applications (as well as its limitations and drawbacks) to overcome some of the limitations in the assessment of UX are highlighted.
The relevance of VR for UX studies is discussed, and a VR-based framework for evaluating UX is presented.
UX research may benefit from a VR-based methodology in the scopes of user research (e.g., assessment of users' expectations derived from their lifestyles) and human-product interaction (e.g., assessment of users' emotions since the first moment of contact with the product and then during the interaction).
This article provides knowledge to researchers and professionals engaged in the design of technological interfaces about the usefulness of VR in the evaluation of UX.
本文旨在探讨用户体验（UX）评估如何受益于虚拟现实（VR）的使用。
UX 通常在实验室环境中进行评估。然而，考虑到 UX 是产品、用户和使用情境之间相互作用的结果，对 UX 的评估可以受益于更具生态性的测试设置。VR 提供了开发逼真虚拟环境的手段，其优势在于可以更好地控制实验条件，同时具有良好的生态有效性。
确定用于评估 UX 的方法及其主要局限性。突出当前的 VR 设备及其潜在应用（以及其局限性和缺点），以克服 UX 评估中的一些限制。
讨论了 VR 对 UX 研究的相关性，并提出了基于 VR 的 UX 评估框架。
用户研究（例如，评估用户从其生活方式中衍生的期望）和人机交互（例如，评估用户从与产品的第一次接触开始的情感，然后在交互过程中）可能会受益于基于 VR 的方法学。
本文为从事技术界面设计的研究人员和专业人员提供了有关 VR 在 UX 评估中的有用性的知识。
