Zelnick Jennifer R, Slayter Elspeth, Flanzbaum Beth, Butler Nanci Ginty, Domingo Beryl, Perlstein Judith, Trust Carol
Touro College Graduate School of Social Work, New York, NY 10010, USA.
Health Soc Work. 2013 May;38(2):75-85. doi: 10.1093/hsw/hlt007.
Workplace violence is a serious and surprisingly understudied occupational hazard in social service settings. The authors of this study conducted an anonymous, Internet-based survey of Massachusetts social service agencies to estimate the incidence of physical assault and verbal threat of violence in social service agencies, understand how social service agencies collect data on workplace violence, and identify disparities in who is at risk in terms of staff education and training level and the work setting. The study gathered general descriptions of each agency and compiled incidence data on workplace violence that were collected by agencies in fiscal year 2009. The key findings of this descriptive study showed high rates of workplace violence against social services providers and a pattern of risk disparity, with significantly more risk for direct care versus clinical staff. These results are based on data routinely collected by social service agencies that typically remain unexamined. A research agenda that is sensitive to potential occupational health disparities and focuses on maximizing workplace safety in social services is needed.
职场暴力是社会服务机构中一种严重且令人惊讶地未得到充分研究的职业危害。本研究的作者对马萨诸塞州的社会服务机构进行了一项基于互联网的匿名调查，以估计社会服务机构中身体攻击和言语暴力威胁的发生率，了解社会服务机构如何收集职场暴力数据，并确定在员工教育和培训水平以及工作环境方面存在风险差异的人群。该研究收集了每个机构的一般描述，并汇编了各机构在2009财年收集的职场暴力发生率数据。这项描述性研究的主要发现表明，针对社会服务提供者的职场暴力发生率很高，且存在风险差异模式，直接护理人员比临床工作人员面临的风险要高得多。这些结果基于社会服务机构常规收集的数据，而这些数据通常未得到审查。需要制定一项对潜在职业健康差异敏感并专注于最大限度提高社会服务职场安全性的研究议程。
