Vanbelle G, Vanherpe C
Mission du Ministère de la Politique Scientifique, Universitaire Instelling Antwerpen, Bruxelles.
Rev Belge Med Dent (1984). 1990;45(1):79-83.
Quality of care is the property of a service when it is an adequate response to a good defined need at an effort all parties are satisfied with. Some aspects of this complex definition are discussed in detail. To measure quality some absolute and relative criteria are needed. A systematic and integrated quality control assures a dynamic process of quality corrections. Integral quality management as developed in the industry can be implemented in medicine with only some minor corrections in the ethical field. Methods for quality incentives as audits, certifications and quality circles are briefly discussed.
医疗质量是一项服务的属性，即它能充分满足明确界定的需求，且所有相关方都对所付出的努力感到满意。下面将详细讨论这一复杂定义的某些方面。为衡量质量，需要一些绝对和相对标准。系统且综合的质量控制可确保质量改进的动态过程。工业领域所发展的全面质量管理只需在伦理领域做一些小调整，即可应用于医学。本文还简要讨论了诸如审核、认证和质量圈等质量激励方法。
