Phillips Jane, Andrews Lisa, Hickman Louise
School of Nursing, The University of Notre Dame Australia, Sydney, New South Wales, Australia Cunningham Centre for Palliative Care, Sacred Heart Hospice, St Vincent's Hospital, Health Network, Darlinghurst, New South Wales, Australia
School of Nursing, The University of Notre Dame Australia, Sydney, New South Wales, Australia.
Am J Hosp Palliat Care. 2014 Nov;31(7):749-55. doi: 10.1177/1049909113505195. Epub 2013 Oct 3.
To determine whether burnout, role ambiguity, or conflict affects Australian hospice volunteers.
Hospice volunteers (n = 120) were invited to participate in this pilot survey. Quantitative data were analyzed using descriptive statistics, while the free-text responses were analyzed using thematic content analysis. The Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) Guidelines have been used to report this data.
A total of 97 participants completed the survey. The majority were middle-aged women who had been palliative care volunteers for more than 7 years and volunteered 14 hours/week (median). Participants reported low levels of role ambiguity (x = 8.4, standard deviation [SD] ±3.0) and conflict (x = 9.8, SD ±3.4) and described enjoying their volunteering and having no symptoms of burnout (76%).
Active hospice volunteers report low levels of role ambiguity, conflict, and burnout. Adopting a range of self-care strategies and working within a structured volunteer program appear to be important protective factors.
确定职业倦怠、角色模糊或冲突是否会影响澳大利亚临终关怀志愿者。
邀请临终关怀志愿者（n = 120）参与这项试点调查。定量数据采用描述性统计进行分析，而自由文本回复则采用主题内容分析。本数据报告遵循了《加强流行病学观察性研究报告规范》（STROBE）指南。
共有97名参与者完成了调查。大多数是中年女性，她们担任姑息治疗志愿者超过7年，每周志愿服务14小时（中位数）。参与者报告的角色模糊程度较低（x = 8.4，标准差[SD]±3.0）和冲突程度较低（x = 9.8，SD±3.4），并表示喜欢自己的志愿工作且没有职业倦怠症状（76%）。
积极的临终关怀志愿者报告的角色模糊、冲突和职业倦怠程度较低。采用一系列自我护理策略并在结构化的志愿者项目中工作似乎是重要的保护因素。
