Associate Professor of Operations Management, Department of Management, DePaul University, United States.
Disasters. 2014 Apr;38 Suppl 1:S50-72. doi: 10.1111/disa.12052.
There is a growing recognition of the critical role information management can play in shaping effective humanitarian response, coordination and decision-making. Quality information, reaching more humanitarian actors, will result in better coordination and better decision-making, thus improving the response to beneficiaries as well as accountability to donors. The humanitarian response to the 2010 Haiti earthquake marked a watershed moment for humanitarian information management. Yet the fragmented nature of the response and the use of hierarchical models of information management, along with other factors, have led some observers to label the Haiti response a failure. Using an analytical framework often found in humanitarian emergencies, this study analyses challenges to information flow in the Haiti case and the implications for effective humanitarian response. It concludes by offering possible paths for overcoming such challenges, and for restoring the value and utility of humanitarian information management and exchange in humanitarian relief settings.
人们越来越认识到信息管理在塑造有效人道主义反应、协调和决策方面的关键作用。优质信息覆盖更多人道主义行为体，将导致更好的协调和更好的决策，从而改善对受益人的反应，并增强对捐助者的问责制。2010 年海地地震的人道主义应对行动标志着人道主义信息管理的一个分水岭时刻。然而，应对行动的分散性质以及信息管理的层次模型的使用，加上其他因素，导致一些观察家将海地的应对行动称为失败。本研究使用人道主义紧急情况中常用的分析框架，分析了海地案例中信息流动的挑战及其对有效人道主义反应的影响。最后提出了克服这些挑战的可能途径，并恢复人道主义信息管理和交流在人道主义救济环境中的价值和效用。
