Marie Curie Hospice Edinburgh, Frogston Road West, Edinburgh EH10 7DR, UK.
College of Medicine and Veterinary Medicine, University of Edinburgh, 49 Little France Crescent, Edinburgh EH16 4SB, UK.
BMC Palliat Care. 2014 Jun 2;13:27. doi: 10.1186/1472-684X-13-27. eCollection 2014.
The Patient Satisfaction Questionnaire (PSQ) is an assessment tool used to evaluate patients' perspectives of their doctor's communication and interpersonal skills. The present pilot study investigated whether the PSQ could be administered successfully in a hospice inpatient setting and if it is an acceptable tool for completion by patients and relatives in this context.
The study was conducted in two phases. A first phase was undertaken to establish the process of PSQ administration in a hospice inpatient ward. A second phase of questionnaire administration followed by semi-structured interviews explored inpatient experiences of the questionnaire process.
Overall, 30 inpatients and one relative were invited to complete the PSQ across both phases of data collection, representing 53% of all inpatients at the time of data collection. The remaining 47% were deemed unsuitable to ask due to a diagnosis of dying (24%), confusion (17%), distress (3%) or lack of availability (2%). The average response rate across both phases of data collection was 87%. Qualitative interview data suggested that the PSQ was considered clear, easy to understand and not burdensome in terms of time or effort for this population.
The PSQ appears an acceptable tool to use in a hospice inpatient setting. Many patients welcomed the opportunity to be involved and give feedback. Using a greater proportion of relatives as an alternative source of feedback could be considered in future studies.
患者满意度问卷（PSQ）是一种评估工具，用于评估患者对医生沟通和人际交往技巧的看法。本初步研究旨在调查 PSQ 是否可以成功应用于临终关怀住院环境，以及在这种情况下患者和家属是否愿意使用该工具完成问卷。
该研究分两个阶段进行。第一阶段旨在确定在临终关怀住院病房中管理 PSQ 的流程。第二阶段的问卷调查后进行半结构化访谈，探索患者在问卷调查过程中的体验。
在数据收集的两个阶段，共邀请了 30 名住院患者和 1 名家属完成 PSQ，占当时所有住院患者的 53%。其余 47%的患者由于临终诊断（24%）、意识混乱（17%）、痛苦（3%）或无法联系（2%）而不适合被询问。在数据收集的两个阶段，平均回复率为 87%。定性访谈数据表明，对于该人群而言，PSQ 被认为清晰易懂，在时间和精力方面负担不重。
PSQ 似乎是一种可在临终关怀住院环境中使用的可接受工具。许多患者欢迎有机会参与并提供反馈。未来的研究可以考虑更多地使用家属作为替代反馈源。
