Marziali Elsa, Mackenzie Corey Scott, Tchernikov Illia
Rotman Research Institute, Baycrest, Toronto, Canada.
Department of Psychology, University of Manitoba, Winnipeg, Canada
Am J Alzheimers Dis Other Demen. 2015 Feb;30(1):55-60. doi: 10.1177/1533317514551482. Epub 2014 Sep 22.
Management of nursing assistants' (NAs) emotional stress from relationship conflicts with residents, families, and coworkers is rarely the focus of educational programs. Our objective was to gather feedback from NAs and their nursing supervisors (NSs) about the utility of our e-learning program for managing relationship stress.
A total of 147 NAs and their NSs from 17 long-term care homes viewed the educational modules (DVD slides with voice-over), either individually or in small groups, and provided feedback using conference call focus groups.
Qualitative analysis of NA feedback showed that workplace relationship conflict stress was associated with workload and the absence of a forum for discussing relationship conflicts that was not acknowledged by NSs.
This accessible e-learning program provides NAs with strategies for managing stressful emotions arising from workplace relationship conflict situations and underscores the importance of supervisory support and team collaboration in coping with emotionally evoked workplace stress.
护理助理因与居民、家属及同事的关系冲突而产生的情绪压力管理，很少成为教育项目的重点。我们的目标是收集护理助理及其护理主管对我们用于管理关系压力的电子学习项目效用的反馈。
来自17家长期护理机构的147名护理助理及其主管，以个人或小组形式观看了教育模块（带旁白的DVD幻灯片），并通过电话会议焦点小组提供反馈。
对护理助理反馈的定性分析表明，职场关系冲突压力与工作量以及缺乏一个未得到主管认可的讨论关系冲突的论坛有关。
这个易于获取的电子学习项目为护理助理提供了应对职场关系冲突情境中产生的压力情绪的策略，并强调了监督支持和团队协作在应对由情绪引发的职场压力方面的重要性。
