Baudendistel Ines, Winkler Eva, Kamradt Martina, Längst Gerda, Eckrich Felicitas, Heinze Oliver, Bergh Bjoern, Szecsenyi Joachim, Ose Dominik
University Hospital Heidelberg, Department of General Practice and Health Services Research, Heidelberg, Germany.
J Med Internet Res. 2015 May 21;17(5):e121. doi: 10.2196/jmir.3884.
BACKGROUND: The integration of new information and communication technologies (ICTs) is becoming increasingly important in reorganizing health care. Adapting ICTs as supportive tools to users' needs and daily practices is vital for adoption and use. OBJECTIVE: In order to develop a Web-based personal electronic health record (PEPA), we explored user requirements and needs with regard to desired information and functions. METHODS: A qualitative study across health care sectors and health professions was conducted in a regional health care setting in Germany. Overall, 10 semistructured focus groups were performed, collecting views of 3 prospective user groups: patients with colorectal cancer (n=12) and representatives from patient support groups (n=2), physicians (n=17), and non-medical HCPs (n=16). Data were audio- and videotaped, transcribed verbatim, and thematically analyzed using qualitative content analysis. RESULTS: For both patients and HCPs, it was central to have a tool representing the chronology of illness and its care processes, for example, patients wanted to track their long-term laboratory findings (eg, tumor markers). Designing health information in a patient accessible way was highlighted as important. Users wanted to have general and tumor-specific health information available in a PEPA. Functions such as filtering information and adding information by patients (eg, on their well-being or electronic communication with HCPs via email) were discussed. CONCLUSIONS: In order to develop a patient/user centered tool that is tailored to user needs, it is essential to address their perspectives. A challenge for implementation will be how to design PEPA's health data in a patient accessible way. Adequate patient support and technical advice for users have to be addressed.
背景:新信息通信技术(ICT)在重组医疗保健方面正变得越来越重要。使ICT适应于用户需求和日常实践对于其采用和使用至关重要。 目的:为了开发基于网络的个人电子健康记录(PEPA),我们探讨了用户对于所需信息和功能的要求与需求。 方法:在德国一个地区性医疗保健机构中针对医疗保健部门和医疗职业开展了一项定性研究。总共进行了10个半结构化焦点小组讨论,收集了3个潜在用户群体的意见:结直肠癌患者(n = 12)和患者支持小组代表(n = 2)、医生(n = 17)以及非医疗医护人员(n = 16)。数据进行了音频和视频录制,逐字转录,并使用定性内容分析法进行主题分析。 结果:对于患者和医护人员而言,拥有一个能够呈现疾病病程及其护理过程的工具至关重要,例如,患者希望追踪其长期实验室检查结果(如肿瘤标志物)。以患者可获取的方式设计健康信息被强调为很重要。用户希望在PEPA中能够获取一般健康信息和肿瘤特异性健康信息。讨论了诸如信息过滤以及患者添加信息(如关于其健康状况或通过电子邮件与医护人员进行电子通信)等功能。 结论:为了开发一个以患者/用户为中心且满足用户需求的工具,必须考虑他们的观点。实施过程中的一个挑战将是如何以患者可获取的方式设计PEPA的健康数据。必须为用户提供充分的患者支持和技术建议。
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