Pourasghar Faramarz, Partovi Yeganeh
Road Traffic Injury Prevention Center and Department of Medical Informatics, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran.
Department of Health Services Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran.
Acta Inform Med. 2015 Oct;23(5):311-6. doi: 10.5455/aim.2015.23.311-316. Epub 2015 Oct 5.
By self-reporting outcome procedure the patients themselves record disease symptoms outside medical centers and then report them to medical staff in specific periods of time. One of the self-reporting methods is the application of interactive voice response (IVR), in which some pre-designed questions in the form of voice tracks would be played and then the caller responses the questions by pressing phone's keypad bottoms.
The present research explains the main framework of such system designing according to IVR technology that is for the first time designed and administered in Iran.
Interactive Voice Response system was composed by two main parts of hardware and software. Hardware section includes one or several digital phone lines, a modem card with voice playing capability and a PC. IVR software on the other hand, acts as an intelligent control center, records call information and controls incoming data.
One of the main features of the system is its capability to be administered in common PCs, utilizing simple and cheap modems, high speed to take responses and it's appropriateness to low literate patients. The system is applicable for monitoring chronic diseases, cancer and also in psychological diseases and can be suitable for taking care of elders and Children who require long term cares. Other features include user-friendly, decrease in direct and indirect costs of disease treatment and enjoying from high level of security to access patients' profiles.
Intelligent multilingual patient reported outcome system (IMPROS) by controlling diseases gives the opportunity to patients to have more participation during treatment and it improves mutual interaction between patient and medical staff. Moreover it increases the quality of medical services, Additional to empowering patients and their followers.
通过自我报告结果程序，患者在医疗中心之外自行记录疾病症状，然后在特定时间段内向医务人员报告。自我报告方法之一是应用交互式语音应答（IVR），即播放一些以语音轨道形式预先设计的问题，然后呼叫者通过按手机键盘按钮回答问题。
本研究解释了首次在伊朗设计和实施的基于IVR技术的此类系统设计的主要框架。
交互式语音应答系统由硬件和软件两个主要部分组成。硬件部分包括一条或多条数字电话线、一张具有语音播放功能的调制解调器卡和一台个人电脑。另一方面，IVR软件充当智能控制中心，记录呼叫信息并控制输入数据。
该系统的主要特点之一是能够在普通个人电脑上运行，使用简单且廉价的调制解调器，响应速度快，适合低文化水平的患者。该系统适用于监测慢性病、癌症以及心理疾病，也适用于照顾需要长期护理的老年人和儿童。其他特点包括用户友好、降低疾病治疗的直接和间接成本以及具有高度的安全性以访问患者档案。
智能多语言患者报告结果系统（IMPROS）通过控制疾病，使患者有机会在治疗过程中更多地参与，并改善患者与医务人员之间的相互互动。此外，它提高了医疗服务质量，增强了患者及其家属的能力。
