Dosea Aline S, Brito Giselle C, Santos Lincoln M C, Marques Tatiane C, Balisa-Rocha Blície, Pimentel Deborah, Bueno Denise, Lyra Divaldo P
1 Federal University of Sergipe, São Cristóvão, Brazil.
2 Federal University of Sergipe, Lagarto, Brazil.
Qual Health Res. 2017 Feb;27(3):363-373. doi: 10.1177/1049732315614294. Epub 2016 Jul 10.
When pharmacists incorporate clinical practice into their routine, barriers and facilitators influence the implementation of patient care services. Three focus groups were conducted with 11 pharmacists who were working for the Farmácia Popular do Brasil program on the establishment, implementation, and consolidation of clinical pharmacy services. The perception of the pharmacists in Brazil about the program was that it facilitated access to health care and medication. The distance between neighboring cities made it difficult for patients to return for services. Lack of staff training created a lack of communication skills and knowledge. The pharmacists wanted to have increased technical support, skill development opportunities, and monitoring of researchers who assessed progress of the service. Pharmacists overcame many of their insecurities and felt more proactive and committed to quality service. Positive experiences in service implementations have shown that it is possible to develop a model of clinical services in community pharmacies.
当药剂师将临床实践纳入日常工作时，障碍和促进因素会影响患者护理服务的实施。对11名在巴西大众药房项目中致力于临床药学服务的建立、实施和巩固工作的药剂师进行了3次焦点小组访谈。巴西药剂师对该项目的看法是，它促进了医疗保健和药物的获取。相邻城市之间的距离使患者难以返回接受服务。缺乏员工培训导致沟通技巧和知识的欠缺。药剂师希望获得更多技术支持、技能发展机会以及对评估服务进展的研究人员的监督。药剂师克服了许多不安全感，并且更加积极主动，致力于提供优质服务。服务实施中的积极经验表明，在社区药房中开发临床服务模式是可行的。
