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了解美国医生的满意度:证据现状与未来方向。

Understanding U.S. Physician Satisfaction: State of the Evidence and Future Directions.

作者信息

Hoff Timothy, Young Gary, Xiang Elaine, Raver Eli

出版信息

J Healthc Manag. 2015 Nov-Dec;60(6):409-27.

Abstract

Physician satisfaction is an important issue, yet we know less about it than we should. This narrative review updates our knowledge about U.S. physician satisfaction and proposes new foci for understanding and studying the topic that align better with the evolving U.S. healthcare delivery system, physicians' everyday work situations, and medicine's internal demographic changes. Using the PubMed database of empirical studies published between 2008 and 2013 that examine U.S. physician job, career, or work satisfaction, we compare our review findings with a review covering studies published between 1970 and 2007. We included 22 studies in our review. Overall, U.S. physicians experience moderate to high levels of job, work, and career satisfaction, and these levels have remained stable over time. This is surprising given discussions in the popular press of declining physician satisfaction. The observed consistency and the high levels of satisfaction do not tell the entire story. While autonomy, income, and perceived job demands are several of the stronger predictors of physician satisfaction, variables such as age and gender have been understudied. And our understanding of what drives physician satisfaction still draws too heavily on other variables that are less salient given today's workplace and the current trends in professional demographics and employment arrangements. Future thinking and research on physician satisfaction should align more with the array of changes now occurring within the U.S. medical profession and the larger U.S. healthcare delivery system, within which physicians work. To do this, new variables and conceptual thinking that capture these changes must be used.

摘要

医生满意度是一个重要问题,但我们对它的了解却比应有的要少。这篇叙述性综述更新了我们对美国医生满意度的认识,并提出了一些新的重点,以便更好地理解和研究这一主题,使其更符合美国不断演变的医疗服务体系、医生的日常工作情况以及医学领域内部的人口结构变化。我们利用2008年至2013年间发表的实证研究的PubMed数据库,这些研究考察了美国医生的工作、职业或工作满意度,并将我们的综述结果与一篇涵盖1970年至2007年间发表的研究的综述进行了比较。我们的综述纳入了22项研究。总体而言,美国医生对工作、职业的满意度处于中高水平,而且这些水平长期保持稳定。考虑到大众媒体对医生满意度下降的讨论,这一结果令人惊讶。观察到的一致性和较高的满意度并不能说明全部情况。虽然自主性、收入和感知到的工作要求是医生满意度的几个较强预测因素,但年龄和性别等变量的研究较少。而且,我们对推动医生满意度的因素的理解仍然过度依赖于其他一些变量,鉴于当今的工作场所、专业人口结构和就业安排的当前趋势,这些变量的重要性较低。未来关于医生满意度的思考和研究应更符合美国医疗行业内部以及医生工作所在的更大的美国医疗服务体系中正在发生的一系列变化。为此,必须使用能够反映这些变化的新变量和概念性思维。

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