Latulipe Celine, Gatto Amy, Nguyen Ha T, Miller David P, Quandt Sara A, Bertoni Alain G, Smith Alden, Arcury Thomas A
University of North Carolina at Charlotte.
Wake Forest School of Medicine.
Proc SIGCHI Conf Hum Factor Comput Syst. 2015 Apr;2015:3859-3868. doi: 10.1145/2702123.2702392.
This paper describes the results of an interview study investigating facilitators and barriers to adoption of patient portals among low-income, older adults in rural and urban populations in the southeastern United States. We describe attitudes of this population of older adults and their current level of technology use and patient portal use. From qualitative analysis of 36 patient interviews and 16 caregiver interviews within these communities, we derive themes related to benefits of portals, barriers to use, concerns and desired features. Based on our initial findings, we present a set of considerations for designing the patient portal user experience, aimed at helping healthcare clinics to meet U.S. federally-mandated 'meaningful use' requirements.
本文描述了一项访谈研究的结果，该研究调查了美国东南部农村和城市地区低收入老年人采用患者门户网站的促进因素和障碍。我们描述了这一老年人群体的态度以及他们目前的技术使用水平和患者门户网站使用情况。通过对这些社区内36次患者访谈和16次护理人员访谈的定性分析，我们得出了与门户网站的益处、使用障碍、担忧和期望功能相关的主题。基于我们的初步研究结果，我们提出了一系列设计患者门户网站用户体验的考量因素，旨在帮助医疗诊所满足美国联邦规定的“有意义使用”要求。
