Varzi Ali Mohammad, Saki Koroush, Momeni Khalil, Rajabi Vasokolaei Ghasem, Khodakaramifard Zahra, Arab Zouzani Morteza, Jalilian Habib
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Glob J Health Sci. 2016 Sep 1;8(9):54768. doi: 10.5539/gjhs.v8n9p294.
Patient satisfaction with provided services is used as an indicator of health care quality. Patient satisfaction is defined as patient perception of provided care compared to expected care. This study was administered to evaluate the health tourists' satisfaction of provided services in Lorestan University of Medical Sciences affiliated hospitals in 2015.
In this descriptive case study, 1800 (696 (54.4 %) men and 812 (45.6 % ) women, 74.5 province native) patients were selected by random sampling from among the patients of Lorestan University of Medical Sciences affiliated hospitals in 2015 spring. The data collection instrument is a semi-structured questionnaire in this study. The questionnaire has 62 general and specific items. Each of the specific items is scaled on four points; satisfied, fairly satisfied, dissatisfied and O.K.. In order to analyze the data both descriptive and inferential statistics were used.
Poldokhtar Imam Khomeini Hospital had the highest Level of satisfaction of 68 percent in all aspects (hoteling, discharge, paramedical, nurses, medical and admission) among the studied hospitals. Kuhdasht Imam Khomeini hospital had the lowest level of satisfaction of 53 percent. The overall satisfaction level in all hospitals was 61%.
DISCUSSION & CONCLUSION: Despite the shortcomings observed in different areas, the results of the present study are in an intermediate status compared to other studies. While treating patients, patient-centered issue and patients 'need and preferences should be focused on to enhance health care quality. Considering Patients preferences not only are morally good but also lead to improved care and access to sustainable care practices. Therefore it is needed to drive organizational management approach toward the customer preferences management and needs.
患者对所提供服务的满意度被用作医疗质量的一个指标。患者满意度被定义为患者对所提供护理与预期护理的感知。本研究旨在评估2015年洛雷斯坦医科大学附属医院中健康游客对所提供服务的满意度。
在这项描述性案例研究中，2015年春季从洛雷斯坦医科大学附属医院的患者中通过随机抽样选取了1800名患者（696名（54.4%）男性和812名（45.6%）女性，74.5%为本省居民）。本研究的数据收集工具是一份半结构化问卷。该问卷有62个一般和特定项目。每个特定项目按四个等级评分：满意、比较满意、不满意和尚可。为了分析数据，使用了描述性统计和推断性统计。
在所有研究的医院中，波尔道赫特伊玛目·霍梅尼医院在所有方面（酒店服务、出院、辅助医疗、护士、医疗和入院）的满意度最高，为68%。库赫达什特伊玛目·霍梅尼医院的满意度最低，为53%。所有医院的总体满意度为61%。
尽管在不同领域观察到存在不足，但与其他研究相比，本研究的结果处于中等水平。在治疗患者时，应以患者为中心，关注患者的需求和偏好，以提高医疗质量。考虑患者的偏好不仅在道德上是正确的，而且还能带来更好的护理并实现可持续的护理实践。因此，需要推动组织管理方法向客户偏好管理和需求方向发展。
