Merkouris Anastasios, Papathanassoglou Elizabeth D E, Lemonidou Chryssoula
Nursing Education Department, Evangelismos Hospital, 2, Alopis St., 11853 Athens, Greece.
Int J Nurs Stud. 2004 May;41(4):355-67. doi: 10.1016/j.ijnurstu.2003.10.006.
The purpose of this study was to assess the results, along with the feasibility, applicability and relative merits of paradigm triangulation in the field of nursing care quality by conducting, concurrently, a quantitative and a qualitative study of patient satisfaction. The sample consisted of 200 randomly selected in-patients from two large Greek metropolitan hospitals. Highest ratings were assigned to the technical aspects of care, whilst information delivery items were associated with the lowest ratings. Qualitative analysis revealed a perception of nurses as weak against organisational limitations as the core theme underlying all categories of patients' complaints with nursing care. Seven more common themes were identified. The interpersonal aspect of care was central to patients' experience. The combination of qualitative and quantitative methodology appeared to contribute to the completeness of description and understanding of the phenomenon.
本研究的目的是通过同时对患者满意度进行定量和定性研究，评估范式三角测量法在护理质量领域的结果，以及其可行性、适用性和相对优点。样本包括从希腊两大都市医院随机选取的200名住院患者。护理的技术方面获得了最高评分，而信息传递项目的评分最低。定性分析显示，护士在应对组织限制方面表现薄弱，这是所有患者对护理投诉类别的核心主题。还确定了另外七个常见主题。护理的人际方面是患者体验的核心。定性和定量方法的结合似乎有助于更全面地描述和理解这一现象。
