谈论失败时所展现的情绪表达对真实性认知的影响。
The influence on perceptions of truthfulness of the emotional expressions shown when talking about failure.
作者信息
David Shlomo, Hareli Shlomo, Hess Ursula
机构信息
Graduate School of Management, University of Haifa, Haifa, Israel; The Interdisciplinary Center for Research on Emotions, Haifa, Israel.
Humboldt-University, Berlin, Germany.
出版信息
Eur J Psychol. 2015 Feb 27;11(1):125-38. doi: 10.5964/ejop.v11i1.877. eCollection 2015 Feb.
The study aimed to assess whether showing emotion in an organizational inquiry into failure affects perceptions of truthfulness as a function of the match between the explanation of what caused the failure and the emotion expressed. Two web-based studies were conducted. Participants with work experience saw videos of an inquiry and rated the protagonist's truthfulness. In both studies protagonists who expressed an emotion (anger or shame) were rated as less truthful than protagonists who expressed no emotion, regardless of what the failure was attributed to. In order to not confound effects of emotions with occupational stereotype effects only male protagonists were shown. Showing emotions when questioned is normal. Managers have to be aware of a tendency to count this against the employee. This is the only research focusing on the effects of showing emotions on perceptions of truthfulness in an organizational context.
该研究旨在评估在对失败进行的组织调查中表露情绪是否会根据导致失败的原因解释与所表达情绪之间的匹配程度而影响对真实性的认知。进行了两项基于网络的研究。有工作经验的参与者观看了调查视频，并对主角的真实性进行评分。在两项研究中，无论失败归因于什么，表达情绪（愤怒或羞耻）的主角被评为比不表达情绪的主角更不真实。为了不将情绪的影响与职业刻板印象的影响混淆，只展示了男性主角。被询问时表露情绪是正常的。管理者必须意识到有一种倾向会因此而对员工不利。这是唯一一项关注在组织背景下表露情绪对真实性认知影响的研究。
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