Hofhuis Joep, van der Rijt Pernill G A, Vlug Martijn
Department of Corporate Communication, University of Amsterdam, Nieuwe Achtergracht 166, 1018 WV Amsterdam, The Netherlands.
Springerplus. 2016 Jun 14;5(1):714. doi: 10.1186/s40064-016-2499-4. eCollection 2016.
Diversity climate, defined as an organizational climate characterized by openness towards and appreciation of individual differences, has been shown to enhance outcomes in culturally diverse teams. To date, it remains unclear which processes are responsible for these findings. This paper presents two quantitative studies (n = 91; 246) that identify trust and openness in workgroup communication as possible mediators. We replicate earlier findings that perceived diversity climate positively relates to job satisfaction, sense of inclusion, work group identification and knowledge sharing in teams. In study 1, trust is shown to mediate the effects of perceived diversity climate on team members' sense of inclusion. In study 2, trust mediates the relationship between perceived diversity climate and workgroup identification and openness mediates its relationship with knowledge sharing.
多元化氛围被定义为一种以对个体差异持开放态度和欣赏为特征的组织氛围，研究表明，这种氛围能提升文化多元团队的工作成果。迄今为止，尚不清楚是哪些过程导致了这些结果。本文呈现了两项定量研究（n = 91；246），它们确定了工作小组沟通中的信任和开放性可能是中介因素。我们重复了之前的研究结果，即感知到的多元化氛围与工作满意度、包容感、工作小组认同感以及团队中的知识共享呈正相关。在研究1中，信任被证明是感知到的多元化氛围对团队成员包容感产生影响的中介因素。在研究2中，信任中介了感知到的多元化氛围与工作小组认同感之间的关系，而开放性中介了其与知识共享之间的关系。
