Centre for Mental Health, Melbourne School of Population and Global Health, University of Melbourne, 207 Bouverie St, Parkville, VIC, 3010, Australia.
Mental Health First Aid Australia, Level 6, 369 Royal Parade, Parkville, VIC, 3052, Australia.
BMC Psychol. 2016 Aug 2;4(1):41. doi: 10.1186/s40359-016-0148-x.
Mental health problems are common in the workplace, but workers affected by such problems are not always well supported by managers and co-workers. Guidelines exist for the public on how to provide mental health first aid, but not specifically on how to tailor one's approach if the person of concern is a co-worker or employee. A Delphi consensus study was carried out to develop guidelines on additional considerations required when offering mental health first aid in a workplace context.
A systematic search of websites, books and journal articles was conducted to develop a questionnaire with 246 items containing actions that someone may use to offer mental health first aid to a co-worker or employee. Three panels of experts from English-speaking countries were recruited (23 consumers, 26 managers and 38 workplace mental health professionals), who independently rated the items over three rounds for inclusion in the guidelines.
The retention rate of the expert panellists across the three rounds was 61.7 %. Of the 246 items, 201 items were agreed to be important or very important by at least 80 % of panellists. These 201 endorsed items included actions on how to approach and offer support to a co-worker, and additional considerations where the person assisting is a supervisor or manager, or is assisting in crisis situations such as acute distress.
The guidelines outline strategies for a worker to use when they are concerned about the mental health of a co-worker or employee. They will be used to inform future tailoring of Mental Health First Aid training when it is delivered in workplace settings and could influence organisational policies and procedures.
心理健康问题在工作场所很常见，但受到这些问题影响的员工并不总是得到经理和同事的充分支持。公众有关于如何提供心理健康急救的指南，但具体针对关注的人是同事或员工的情况下如何调整方法的指南并不存在。我们开展了一项德尔菲共识研究，旨在制定在工作场所环境中提供心理健康急救时需要额外考虑的指南。
我们系统地搜索了网站、书籍和期刊文章，制定了一份包含 246 个项目的问卷，这些项目包含了某人可能用来向同事或员工提供心理健康急救的行动。我们招募了来自英语国家的三个专家组（23 名消费者、26 名经理和 38 名工作场所心理健康专业人员），他们在三轮中独立对这些项目进行了评分，以确定是否应将其纳入指南。
三轮中专家小组成员的保留率为 61.7%。在 246 个项目中，至少有 80%的小组成员认为 201 个项目很重要或非常重要。这些被认可的 201 个项目包括了如何接近和向同事提供支持的行动，以及在协助者是主管或经理，或者在协助处于急性困扰等危机情况下时的额外考虑。
该指南概述了员工在关注同事或员工的心理健康时可以使用的策略。它们将用于指导未来在工作场所环境中进行心理健康急救培训时的针对性调整，也可能影响组织政策和程序。
