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处于“不良环境”中的中国保险代理人：对道德领导、道德氛围与商业道德敏感性之间关系的多层次分析

Chinese insurance agents in "bad barrels": a multilevel analysis of the relationship between ethical leadership, ethical climate and business ethical sensitivity.

作者信息

Zhang Na, Zhang Jian

机构信息

School of Economics and Management, Beihang University, No. 37 Xueyuan Road, Haidian District, Beijing, 100191 China.

Donlinks School of Economics and Management, University of Science and Technology Beijing, No. 30 Xueyuan Road, Haidian District, Beijing, 100083 China.

出版信息

Springerplus. 2016 Dec 5;5(1):2078. doi: 10.1186/s40064-016-3764-2. eCollection 2016.

DOI:10.1186/s40064-016-3764-2
PMID:28018786
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC5138174/
Abstract

BACKGROUND

The moral hazards and poor public image of the insurance industry, arising from insurance agents' unethical behavior, affect both the normal operation of an insurance company and decrease applicants' confidence in the company. Contrarily, these scandals may demonstrate that the organizations were "bad barrels" in which insurance agents' unethical decisions were supported or encouraged by the organization's leadership or climate.

OBJECTIVE

The present study brings two organization-level factors (ethical leadership and ethical climate) together and explores the role of ethical climate on the relationship between the ethical leadership and business ethical sensitivity of Chinese insurance agents.

RESULTS

Through the multilevel analysis of 502 insurance agents from 56 organizations, it is found that organizational ethical leadership is positively related to the organizational ethical climate; organizational ethical climate is positively related to business ethical sensitivity, and organizational ethical climate fully mediates the relationship between organizational ethical leadership and business ethical sensitivity.

CONCLUSIONS

Organizational ethical climate plays a completely mediating role in the relationship between organizational ethical leadership and business ethical sensitivity. The integrated model of ethical leadership, ethical climate and business ethical sensitivity makes several contributions to ethics theory, research and management.

摘要

背景

保险代理人的不道德行为引发的保险业道德风险和不良公众形象，既影响保险公司的正常运营，也会降低申请人对公司的信心。相反，这些丑闻可能表明这些组织是“坏桶”，其中保险代理人的不道德决策得到了组织领导或氛围的支持或鼓励。

目的

本研究将两个组织层面的因素（道德领导和道德氛围）结合起来，探讨道德氛围在中国保险代理人道德领导与商业道德敏感性关系中的作用。

结果

通过对来自56个组织的502名保险代理人的多层次分析，发现组织道德领导与组织道德氛围呈正相关；组织道德氛围与商业道德敏感性呈正相关，且组织道德氛围完全中介了组织道德领导与商业道德敏感性之间的关系。

结论

组织道德氛围在组织道德领导与商业道德敏感性的关系中起完全中介作用。道德领导、道德氛围和商业道德敏感性的整合模型对道德理论、研究和管理有若干贡献。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6a82/5138174/685a89bee697/40064_2016_3764_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6a82/5138174/685a89bee697/40064_2016_3764_Fig1_HTML.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6a82/5138174/685a89bee697/40064_2016_3764_Fig1_HTML.jpg

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