Faraji-Khiavi F, Ghobadian S, Moradi-Joo E
Department of Health Services Administration, School of Health, Student Research Committee, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran.
J Med Life. 2015;8(Spec Iss 4):219-224.
Knowledge management is introduced as a key element of quality improvement in organizations. There was no such research in university hospitals of Ahvaz. This study aimed to determine the association between the effectiveness of the processes of knowledge management and the health services quality from the managers' view in the educational hospitals of Ahvaz city. in this correlational and research, the research population consisted of 120 managers from hospitals in University of Medical Sciences Ahvaz. Due to the limited population, the census was run. Three questionnaires were used for data collection: Demographic characteristics, the effectiveness of knowledge management processes and the quality of medical services. To analyze the data, the Spearman association analysis, The Kruskal-Wallis, the Mann-Whitney U test, were used in SPSS. estimation of average scoring of the effectiveness of knowledge management processes and its components were relatively appropriate. Quality of medical services was estimated as relatively appropriate. Relationship of quality of health services with the effectiveness of knowledge management processes showed a medium and positive correlation (p < 0.001). Managers with different genders showed significant differences in knowledge development and transfer (P = 0.003). a significant and positive association was observed between the effectiveness of knowledge management processes and health care quality. To improve the health care quality in university hospitals, managers should pay more attention to develop the cultures of innovation, encourage teamwork, and improve communication and creative thinking in the knowledge management context.
知识管理被引入作为组织质量改进的关键要素。在阿瓦士的大学医院中尚未有此类研究。本研究旨在从阿瓦士市教学医院管理者的角度确定知识管理流程的有效性与卫生服务质量之间的关联。在这项相关性研究中，研究对象包括来自阿瓦士医科大学各医院的120名管理者。由于研究对象数量有限，因此进行了普查。使用了三份问卷来收集数据：人口统计学特征、知识管理流程的有效性和医疗服务质量。为了分析数据，在SPSS中使用了Spearman相关性分析、Kruskal-Wallis检验、Mann-Whitney U检验。知识管理流程有效性及其组成部分的平均得分估计相对合适。医疗服务质量估计相对合适。卫生服务质量与知识管理流程有效性之间的关系呈中等程度的正相关（p < 0.001）。不同性别的管理者在知识开发和转移方面存在显著差异（P = 0.003）。知识管理流程的有效性与医疗保健质量之间存在显著的正相关。为了提高大学医院的医疗保健质量，管理者应更加注重培养创新文化、鼓励团队合作，并在知识管理背景下改善沟通和创造性思维。
