肌肉骨骼医学中的患者满意度
Patient satisfaction in musculoskeletal medicine.
作者信息
Smith Matthew J, Choma Theodore J
机构信息
Outpatient Clinics, Department of Orthopaedic Surgery, University of Missouri, Columbia, MO, 65212, USA.
Division of Spine Surgery, Department of Orthopaedic Surgery, University of Missouri, 1100 Virginia Ave, MOI 4036, Columbia, MO, 65212, USA.
出版信息
Curr Rev Musculoskelet Med. 2017 Jun;10(2):207-211. doi: 10.1007/s12178-017-9403-x.
Abstract
PURPOSE OF REVIEW
This is a literature review of the measurement of patient satisfaction in musculoskeletal medicine. Its purpose is to better understand the motivation for such measurements, the potential confounders, and the potential physician behaviors that may modulate such measures.
RECENT FINDINGS
There have been studies documenting that physician conveyance of empathy, the extent to which patients' expectations for pain control and timeliness of care are met, as well as patient demographics and health status all affect the current measures of patient satisfaction. In the mission to affect patient-centered care are met, musculoskeletal providers will be measured by their patients' satisfaction. There is much yet to be understood regarding patients' expectations of care; the science behind case-mix adjustment in this sphere is in its infancy, but there are some compelling reasons for musculoskeletal providers to attempt to optimize their patients' satisfaction.
摘要
综述目的
这是一篇关于肌肉骨骼医学中患者满意度测量的文献综述。其目的是更好地理解进行此类测量的动机、潜在混杂因素以及可能影响此类测量结果的医生行为。
最新研究结果
已有研究表明，医生表达同理心的方式、患者对疼痛控制和护理及时性期望的满足程度，以及患者的人口统计学特征和健康状况，都会影响当前的患者满意度测量结果。在致力于实现以患者为中心的护理过程中，肌肉骨骼医学提供者将以患者满意度来衡量。关于患者的护理期望，仍有许多有待了解之处；该领域病例组合调整背后的科学尚处于起步阶段，但肌肉骨骼医学提供者有一些令人信服的理由去尝试提高患者满意度。
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