Davies-House A, Ball N, Balmer C
Dental Core Trainees - Oral Surgery, Liverpool University Dental Hospital.
Oral Surgery Consultant/Hon Senior Clinical Lecturer, Liverpool University Dental Hospital, Pembroke Place, Liverpool, L3 5PS.
Br Dent J. 2017 Mar 24;222(6):457-461. doi: 10.1038/sj.bdj.2017.269.
Objective To determine how patients want to be greeted by clinicians on a first encounter in the clinical setting.Setting A UK dental teaching hospital in 2015/16.Materials and methods Data was collected prospectively via 450 patient questionnaires. The results were stratified by generational cohort and compared to assess if there was an association between patient preferences and the generational theory.Results Patients preferred to be greeted informally by their first name and didn't mind how the clinician introduced themselves or preferred them to use their first name also. Patients showed a preference to shake hands with their clinician, particularly in older generational cohorts. The majority of patients believed that it was helpful to know the training grade of the clinician providing treatment but didn't understand what the different grades meant. Patients believed that explaining the different training grades and using colour-coded uniforms would be useful.Conclusions Consideration should be given to addressing patients informally by their first name and shaking hands at a first encounter. Clinicians should routinely disclose their training grade when introducing themselves and consideration should be given to providing patients with an explanation of the different training grades and using colour-coded uniforms to avoid confusion.
目的 确定患者希望在临床环境中首次与临床医生见面时如何被问候。
背景 2015/16年英国一家牙科教学医院。
材料与方法 通过450份患者问卷前瞻性收集数据。结果按代际队列分层，并进行比较，以评估患者偏好与代际理论之间是否存在关联。
结果 患者更喜欢临床医生用名字直呼其名进行非正式问候，且不介意临床医生如何自我介绍或是否也使用名字称呼他们。患者表现出更愿意与临床医生握手，尤其是在年长的代际队列中。大多数患者认为了解提供治疗的临床医生的培训级别很有帮助，但不明白不同级别意味着什么。患者认为解释不同的培训级别并使用颜色编码制服会很有用。
结论 首次见面时应考虑用名字直呼患者并与之握手。临床医生在自我介绍时应常规披露其培训级别，并应考虑向患者解释不同的培训级别并使用颜色编码制服以避免混淆。
