UFR Arts et Sciences Humaines, Department of Psychology, Université François-Rabelais de Tours.
UQTR Business School, Department of Human Resources Management, Université du Québec à Trois-Rivières.
J Occup Health Psychol. 2018 Apr;23(2):207-222. doi: 10.1037/ocp0000080. Epub 2017 Mar 30.
This study is based on the premise that managers are expected to regulate their emotions in the form of surface acting. More specifically, drawing on self-determination theory, we explored the role of psychological needs for autonomy, competence, and relatedness in explaining the influence of surface acting on supervisors' job satisfaction and work engagement over time. Data were collected at 2 time points, over a 3-month period, from a sample of 435 French managers working in the health care industry. Results revealed that surface acting negatively predicted managers' job satisfaction and work engagement over time, through the satisfaction of their psychological needs. However, managers' need thwarting did not explain these positive outcomes. Overall, these findings provide insight into the longitudinal adverse effects of managers' surface acting on their functioning and corroborate the distinct role of psychological need satisfaction and thwarting. Theoretical contributions and perspectives, as well as implications for practice are discussed. (PsycINFO Database Record
本研究基于这样一个前提，即管理者需要通过表面行为来调节自己的情绪。更具体地说，本研究借鉴了自我决定理论，探讨了自主性、能力和关联性这三种心理需求在解释表面行为对主管人员工作满意度和工作投入的影响方面的作用。数据是在 3 个月的时间里，从从事医疗保健行业的 435 名法国经理中收集的，在两个时间点进行了收集。结果表明，随着时间的推移，表面行为通过满足心理需求，对管理者的工作满意度和工作投入产生负面影响。然而，管理者的需求挫败并没有解释这些积极的结果。总的来说，这些发现深入了解了管理者表面行为对其工作表现的长期不利影响，并证实了心理需求满足和挫败的不同作用。讨论了理论贡献和观点，以及对实践的启示。
