Puerto Jesús Cremades, Soler Loreto Maciá, Montesinos Maria José López, Marcos Azucena Pedraz, Chorda Víctor Manuel González
MSc, RN, Hospital General Universitario "Virgen de la Salud", Elda, Alicante, Spain.
PhD, Professor, Universidad de Alicante, Alicante, Spain.
Rev Lat Am Enfermagem. 2017 May 22;25:e2895. doi: 10.1590/1518-8345.1240.2895.
: to identify and classify the most important occupational stressors affecting nursing professionals in the medical units within a hospital.
: quantitative-qualitative, descriptive and prospective study performed with Delphi technique in the medical units of a general university hospital, with a sample of 30 nursing professionals.
: the stressors were work overload, frequent interruptions in the accomplishment of their tasks, night working, simultaneity of performing different tasks, not having enough time to give emotional support to the patient or lack of time for some patients who need it, among others.
: the most consensual stressors were ranked as work overload, frequent interruptions in the accomplishment of their tasks, night working and, finally, simultaneity of performing different tasks. These results can be used as a tool in the clinical management of hospital units, aiming to improve the quality of life of nursing professionals, organizational models and, in addition, continuous improvement in clinical treatment.
识别并分类影响医院内科病房护理专业人员的最重要职业压力源。
在一所综合大学医院的内科病房,采用德尔菲技术进行定量-定性、描述性和前瞻性研究,样本为30名护理专业人员。
压力源包括工作负荷过重、任务执行过程中频繁被打断、夜班工作、同时执行不同任务、没有足够时间给予患者情感支持或没有时间照顾某些需要照顾的患者等。
最具共识的压力源依次为工作负荷过重、任务执行过程中频繁被打断、夜班工作,最后是同时执行不同任务。这些结果可作为医院科室临床管理的工具,旨在提高护理专业人员的生活质量、优化组织模式,并进而持续改善临床治疗。