van der Molen Pieta, Maas Anne H, Chen Wei, van Pul Carola, Cottaar Eduardus J E, van Riel Natal A W, Hilbers Peter A J, Haak Harm R
Department of Internal Medicine, Máxima Medical Center, Eindhoven, The Netherlands.
Department of Industrial Design, Eindhoven University of Technology, Eindhoven, The Netherlands.
Diabetes Spectr. 2017 Aug;30(3):182-187. doi: 10.2337/ds16-0023.
The Eindhoven Diabetes Education Simulator project was initiated to develop an educational solution that helps diabetes patients understand and learn more about their diabetes. This article describes the identification of user preferences for the development of such solutions. Young seniors (aged 50-65 years) with type 2 diabetes were chosen as the target group because they are likely to have more affinity with digital devices than older people and because 88% of the Dutch diabetes population is >50 years of age. Data about the target group were gathered through literature research and interviews. The literature research covered data about their device use and education preferences. To gain insight into the daily life of diabetes patients and current diabetes education processes, 20 diabetes patients and 10 medical experts were interviewed. The interviews were analyzed using affinity diagrams. Those diagrams, together with the literature data, formed the basis for two personas and corresponding customer journey maps. Literature showed that diabetes prevalence is inversely correlated to educational level. Computer and device use is relatively low within the target group, but is growing. The interviews showed that young seniors like to play board, card, and computer games, with others or alone. Family and loved ones play an important role in their lives. Medical experts are crucial in the diabetes education of young senior diabetes patients. These findings are translated into a list of design aspects that can be used for creating educational solutions.
埃因霍温糖尿病教育模拟器项目旨在开发一种教育解决方案，以帮助糖尿病患者更好地理解和了解自己的病情。本文描述了在开发此类解决方案时对用户偏好的识别。选择患有2型糖尿病的年轻老年人（50 - 65岁）作为目标群体，是因为他们可能比老年人更熟悉数字设备，而且荷兰88%的糖尿病患者年龄超过50岁。通过文献研究和访谈收集了有关目标群体的数据。文献研究涵盖了他们的设备使用和教育偏好数据。为了深入了解糖尿病患者的日常生活和当前的糖尿病教育过程，对20名糖尿病患者和10名医学专家进行了访谈。使用亲和图对访谈进行了分析。这些图与文献数据一起构成了两个人物角色和相应客户旅程地图的基础。文献表明，糖尿病患病率与教育水平呈负相关。目标群体中计算机和设备的使用率相对较低，但呈上升趋势。访谈表明，年轻老年人喜欢与他人或独自玩棋盘游戏、纸牌游戏和电脑游戏。家人和爱人在他们的生活中扮演着重要角色。医学专家在年轻老年糖尿病患者的糖尿病教育中至关重要。这些发现被转化为一系列可用于创建教育解决方案的设计方面。
