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点对点跟班学习作为培养护士中层管理人员临床领导力的一种技术。

Peer-to-peer shadowing as a technique for the development of nurse middle managers clinical leadership.

作者信息

Lalleman Pieterbas, Bouma Joanne, Smid Gerhard, Rasiah Jananee, Schuurmans Marieke

机构信息

School of Nursing, University of Applied Sciences Utrecht , Utrecht, The Netherlands.

Zorg algemeen, Nij Smellinge Hospital, Drachten, The Netherlands.

出版信息

Leadersh Health Serv (Bradf Engl). 2017 Oct 2;30(4):475-490. doi: 10.1108/LHS-12-2016-0065. Epub 2017 Oct 12.

Abstract

Purpose The purpose of this study was to explore the experiences and impact of peer-to-peer shadowing as a technique to develop nurse middle managers' clinical leadership practices. Design/methodology/approach A qualitative descriptive study was conducted to gain insight into the experiences of nurse middle managers using semi-structured interviews. Data were analysed into codes using constant comparison and similar codes were grouped under sub-themes and then into four broader themes. Findings Peer-to-peer shadowing facilitates collective reflection-in-action and enhances an "investigate stance" while acting. Nurse middle managers begin to curb the caring disposition that unreflectively urges them to act, to answer the call for help in the here and now, focus on ad hoc "doings", and make quick judgements. Seeing a shadowee act produces, via a process of social comparison, a behavioural repertoire of postponing reactions and refraining from judging. Balancing the act of stepping in and doing something or just observing as well as giving or withholding feedback are important practices that are difficult to develop. Originality/value Peer-to-peer shadowing facilitates curbing the caring disposition, which is essential for clinical leadership development through unlocking a behavioural repertoire that is not easy to reveal because it is, unreflectively, closely knit to the professional background of the nurse managers. Unlike most leadership development programmes, that are quite introspective and detached from context, peer-to-peer shadowing does have the potential to promote collective learning while acting, which is an important process.

摘要

目的 本研究的目的是探讨同伴间跟班学习作为一种培养护士中层管理人员临床领导实践的技术的经验和影响。

设计/方法/途径 进行了一项定性描述性研究,以通过半结构化访谈深入了解护士中层管理人员的经验。使用持续比较法将数据编码,并将相似的编码归为子主题,然后归为四个更广泛的主题。

发现 同伴间跟班学习有助于集体行动中的反思,并在行动时增强“调查立场”。护士中层管理人员开始抑制那种不假思索就促使他们行动、在此时此地回应求助呼声、专注于临时“做事”并迅速做出判断的关怀倾向。看到被跟班者的行为会通过社会比较过程产生一系列推迟反应和避免评判的行为方式。在介入并采取行动或只是观察以及给予或保留反馈之间取得平衡是难以培养的重要实践。

原创性/价值 同伴间跟班学习有助于抑制关怀倾向,这对于临床领导力发展至关重要,因为它开启了一种行为方式,这种方式由于与护士管理人员的专业背景紧密相连而不易展现。与大多数领导力发展项目不同,后者相当内省且脱离实际情境,同伴间跟班学习确实有潜力在行动中促进集体学习,这是一个重要过程。

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