Jappens Ludo
J Bus Contin Emer Plan. 2017 Jan 1;11(2):117-27.
Until 2015, major terrorist incidents in Belgium were considered a 'black swan'. However, the suicide attacks in Paris on 13th November, 2015 provided a wake-up call. Investigations revealed that the raid was prepared in Belgium by jihadists who grew up in Brussels and was coordinated by Belgian ISIS fighters in Syria. In an instant, it became clear that terror had been embedded in Belgian society and could erupt at any moment. At Belfius Bank Belgium, the subsequent months were a rollercoaster ride of terrorist-related events. Business activities were strongly affected, as the company's head office is located in the centre of Brussels. This paper focuses on the way Belfius responded to the events and how the lessons learned have helped to improve its business continuity and crisis management capability.
直到2015年，比利时的重大恐怖袭击事件都被视为“黑天鹅”事件。然而，2015年11月13日发生在巴黎的自杀式袭击事件敲响了警钟。调查显示，此次袭击是由在布鲁塞尔长大的圣战分子在比利时策划的，并由叙利亚的比利时伊斯兰国战士进行协调。一瞬间，很明显恐怖主义已经深深嵌入比利时社会，随时可能爆发。在比利时联合金融集团（Belfius Bank Belgium），随后的几个月里，与恐怖主义相关的事件如过山车般起伏不断。由于该公司总部位于布鲁塞尔市中心，商业活动受到了严重影响。本文重点关注比利时联合金融集团应对这些事件的方式，以及所吸取的经验教训如何有助于提高其业务连续性和危机管理能力。
