利用患者投诉进行改进存在的问题。
The problem with using patient complaints for improvement.
机构信息
Department of Surgery, Leiden University Medical Center, Leiden, The Netherlands.
Department of Medical Decision Making, Leiden University Medical Center, Leiden, The Netherlands.
出版信息
BMJ Qual Saf. 2018 Sep;27(9):758-762. doi: 10.1136/bmjqs-2017-007463. Epub 2018 Jan 3.
PMID:29298910
Abstract
'The Problem with…' series covers controversial topics related to efforts to improve healthcare quality, including widely recommended, but deceptively difficult strategies for improvement and pervasive problems that seem to resist solution.
摘要
“问题与……”系列涵盖了与改善医疗质量相关的有争议的话题，包括广泛推荐但具有欺骗性的改进策略和似乎难以解决的普遍问题。
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