School of Medicine, University of Wollongong, Wollongong, NSW 2522, Australia.
llawarra Health and Medical Research Institute, Wollongong, NSW 2522, Australia.
Int J Environ Res Public Health. 2018 Apr 23;15(4):831. doi: 10.3390/ijerph15040831.
Telephone crisis-line workers (TCWs) are trained in a variety of techniques and skills to facilitate the identification of suicidal callers. One factor that may influence the implementation of these skills is gender. This study used an experimental design to explore whether helpline callers being identified as male or female is associated with TCWs’ ratings of callers’ potential for suicide risk and TCWs’ intention to use support- or intervention-oriented skills with callers. Data were collected using an online self-report survey in an Australian sample of 133 TCWs. The results suggest that under some circumstances the callers’ gender might influence TCWs’ intention to use intervention-oriented skills with the caller. Implications for the training of telephone crisis workers, and those trained in suicide prevention more broadly are discussed.
电话危机热线工作人员（TCWs）接受了各种技术和技能的培训，以帮助识别有自杀倾向的来电者。可能影响这些技能实施的一个因素是性别。本研究采用实验设计，探讨来电者被识别为男性或女性是否与 TCWs 对来电者自杀风险的潜在评估以及 TCWs 与来电者使用支持或干预为导向的技能的意图相关。数据是通过在澳大利亚的 133 名 TCWs 样本中进行在线自我报告调查收集的。结果表明，在某些情况下，来电者的性别可能会影响 TCWs 与来电者使用干预为导向的技能的意图。讨论了对电话危机工作人员培训以及更广泛的自杀预防培训的影响。
