Jakobsen Louise M, Albertsen Karen, Jorgensen Anette F B, Greiner Birgit A, Rugulies Reiner
National Research Centre for the Working Environment, Copenhagen, Denmark.
TeamArbejdsliv, Copenhagen, Denmark.
Scand J Caring Sci. 2018 Sep;32(3):1127-1137. doi: 10.1111/scs.12558. Epub 2018 May 3.
To retain qualified care workers and to ensure high-quality care for residents in eldercare homes, well-functioning collaboration among care workers is pivotal. This study aims to identify barriers and facilitators of collaboration among eldercare workers and to describe the processes leading to well-functioning collaboration. We collected focus group data from 33 eldercare workers from seven Danish eldercare homes. We found that collaboration was hampered by a number of formal and informal divisions among care workers. To ensure well-functioning collaboration, social and professional relations among care workers needed to be dealt with actively by care workers and by managers. The analysis showed that managers are essential for creating a well-functioning framework around the collaboration between care workers by providing guidelines and procedures for working across various divisions, by being attentive to care workers and taking decisive action when needed and by dealing with conflicts in the workgroups.
为了留住合格的护理人员，并确保养老院居民获得高质量的护理，护理人员之间良好的协作至关重要。本研究旨在确定老年护理人员之间协作的障碍和促进因素，并描述实现良好协作的过程。我们从丹麦七家养老院的33名老年护理人员那里收集了焦点小组数据。我们发现，护理人员之间的一些正式和非正式划分阻碍了协作。为了确保良好的协作，护理人员和管理人员需要积极处理护理人员之间的社会和专业关系。分析表明，管理人员对于围绕护理人员之间的协作创建一个良好运作的框架至关重要，这包括提供跨部门工作的指导方针和程序，关注护理人员并在需要时采取果断行动，以及处理工作小组中的冲突。
