Sugerman-McGiffin Tyler, Hybki Gabrielle C, Castro Jesse, Murphy Lisa A, Tansey Colleen, Patlogar Jeffrey E, Nakamura Reid K, Chen Dillon Y
J Am Vet Med Assoc. 2018 Aug 1;253(3):355-359. doi: 10.2460/javma.253.3.355.
OBJECTIVE To determine how veterinarians' attire affected clients' perceptions and trust in the small animal emergency medicine setting. DESIGN Cross-sectional study. SAMPLE 154 clients of a 24-hour small animal emergency clinic in a rural location. PROCEDURES A survey was administered to clients in the waiting room over a 1-month period to elicit their impressions of veterinarians' attire in various clinical scenarios and whether that attire would affect their perceptions. Respondents completed the survey after examining photographs of 1 male and 1 female veterinarian in 5 styles of attire (business, professional, surgical, clinical, and smart casual). RESULTS 83 (53.9%) respondents were female, and 71 (46.1%) were male; age was evenly distributed. Across all clinical scenarios, the most common response was no preference regarding the way a male or female veterinarian was dressed and that this attire would have no effect on the respondents' trust in their veterinarian. Most respondents were indifferent or preferred that their veterinarians not wear neckties and white coats. Twenty-six percent (40/154) of respondents indicated that they believed their veterinarian's attire would influence their opinion of the quality of care their pet received. CONCLUSIONS AND CLINICAL RELEVANCE In this small animal emergency medicine setting, most clients indicated no preference regarding their veterinarian's attire, yet approximately one-fourth indicated this attire would influence their perception of the quality of care their pet received. Further studies are warranted in other practice settings and locations to determine whether these findings are generalizable or unique to this particular setting.
目的 确定兽医的着装如何影响客户在小动物急诊医疗环境中的认知和信任。 设计 横断面研究。 样本 农村地区一家24小时营业的小动物急诊诊所的154名客户。 程序 在1个月的时间里，对候诊室的客户进行了一项调查，以了解他们对兽医在各种临床场景中的着装印象，以及这种着装是否会影响他们的认知度。受访者在查看了1名男性和1名女性兽医穿着5种风格着装（商务、专业、手术、临床和休闲正装）的照片后完成了调查。 结果 83名（53.9%）受访者为女性，71名（46.1%）为男性；年龄分布均匀。在所有临床场景中，最常见的回答是对男性或女性兽医的着装方式没有偏好，并且这种着装不会影响受访者对其兽医的信任。大多数受访者对兽医系领带和穿白大褂持无所谓或希望他们不这样穿的态度。26%（40/154）的受访者表示，他们认为兽医的着装会影响他们对宠物所接受护理质量的看法。 结论及临床意义 在这种小动物急诊医疗环境中，大多数客户表示对兽医的着装没有偏好，但约四分之一的客户表示这种着装会影响他们对宠物所接受护理质量的认知。有必要在其他执业环境和地点进行进一步研究，以确定这些发现是普遍适用还是仅适用于这一特定环境。
