Badolamenti Sondra, Biagioli Valentina, Zaghini Francesco, Caruso Rosario, Sili Alessandro
università tor vergata, roma.
Med Lav. 2018 Dec 20;109(6):444-458. doi: 10.23749/mdl.v110i6.7264.
Emotional demands may be a significant risk factor for wellbeing in healthcare professionals. Nurses have been considered the most exposed to emotional burden known as emotional labour. Scholars define it as the process by which nurses sometimes hide/fake the real emotion or struggle to display the appropriate emotion to meet the emotional work requirements. Emotional labour can result in physical, psychological and behavioural disorders. A specific tool to measure it among nurses is still missing.
This study aims to develop and validate an emotional labour scale for nurses.
The design process consisted of three different phases. In the first one, 24 items have been selected from different tools. The second consisted of the assessment of the face and content validity. In the third phase, the Emotional labour scale has been psychometrically evaluated through a cross validation approach, including both exploratory factor analysis performed on a sample of 205 Italian nurses, with the final selection of an 11- items tool, and confirmatory factor analysis.
Emotional labour is acted through surface acting, compliance and restraint. The Emotional Labour Nursing scale showed good psychometric properties and was found to be valid and reliable for assessing emotional labour among nurses. The association between emotional labour and burnout was investigated.
The Emotional Labour scale may foster a fuller understanding of the consequences of emotional labour. Since emotional demands and emotional labour are not included in the most common psychosocial risk assessment tools currently available, our results point out to their role in work stress prevention.
情感需求可能是医护人员幸福感的一个重要风险因素。护士被认为最容易承受被称为情感劳动的情感负担。学者们将其定义为护士有时隐藏/伪装真实情感或努力展现适当情感以满足情感工作要求的过程。情感劳动会导致身体、心理和行为障碍。目前仍缺少一种在护士中测量情感劳动的特定工具。
本研究旨在开发并验证一种护士情感劳动量表。
设计过程包括三个不同阶段。在第一阶段，从不同工具中选取了24个条目。第二阶段包括对表面效度和内容效度的评估。在第三阶段，通过交叉验证方法对情感劳动量表进行了心理测量学评估，包括对205名意大利护士样本进行探索性因素分析，最终选定一个11条目工具，并进行验证性因素分析。
情感劳动通过表层扮演、顺从和抑制来表现。情感劳动护理量表显示出良好的心理测量学特性，被发现对于评估护士的情感劳动是有效且可靠的。对情感劳动与职业倦怠之间的关联进行了调查。
情感劳动量表可能有助于更全面地理解情感劳动的后果。由于情感需求和情感劳动未被纳入目前可用的最常见心理社会风险评估工具中，我们的结果指出了它们在工作压力预防中的作用。
