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头痛服务质量:在结构化头痛服务中,专门头痛中心的作用,以及作为卓越中心的建议标准和标准。

Headache service quality: the role of specialized headache centres within structured headache services, and suggested standards and criteria as centres of excellence.

机构信息

Department of Neuromedicine and Movement Science, Norwegian University of Science and Technology, Edvard Griegs Gate, Trondheim, Norway.

Division of Brain Sciences, Imperial College London, London, UK.

出版信息

J Headache Pain. 2019 Mar 4;20(1):24. doi: 10.1186/s10194-019-0970-7.

Abstract

In joint initiatives, the European Headache Federation and Lifting The Burden have described a model of structured headache services (with their basis in primary care), defined service quality in this context, and developed practical methods for its evaluation.Here, in a continuation of the service quality evaluation programme, we set out ten suggested role- and performance-defining standards for specialized headache centres operating as an integral component of these services. Verifiable criteria for evaluation accompany each standard. The purposes are five-fold: (i) to inspire and promote, or stimulate the establishment of, specialized headache centres as centres of excellence; (ii) to define the role of such centres within optimally structured and organized national headache services; (iii) to set out criteria by which such centres may be recognized as exemplary in their fulfilment of this role; (iv) to provide the basis for, and to initiate and motivate, collaboration and networking between such centres both nationally and internationally; (v) ultimately to improve the delivery and quality of health care for headache.

摘要

在联合倡议中,欧洲头痛联合会和减轻负担组织描述了一种结构化头痛服务模式(以初级保健为基础),在这种背景下定义了服务质量,并为其评估制定了实用方法。在这里,作为服务质量评估计划的延续,我们提出了十个专门的头痛中心的建议角色和绩效定义标准,这些中心作为这些服务的一个组成部分运作。每个标准都附有可验证的评估标准。目的有五个方面:(i)激励和促进专门的头痛中心作为卓越中心的建立;(ii)定义这些中心在最佳结构化和组织化的国家头痛服务中的作用;(iii)制定标准,以认定这些中心在履行这一角色方面的典范地位;(iv)为这些中心之间的合作和网络提供基础,并在国家和国际上启动和激励这种合作和网络;(v)最终提高头痛患者的医疗保健服务质量。

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