Giorgi Gabriele, Arcangeli Giulio, Ariza-Montes Antonio, Rapisarda Venerando, Mucci Nicola
European University of Rome, Rome, Italy (Department of Human Sciences).
University of Florence, Florence, Italy (Department of Experimental and Clinical Medicine).
Int J Occup Med Environ Health. 2019 Apr 3;32(2):255-265. doi: 10.13075/ijomeh.1896.01333. Epub 2019 Mar 11.
Over the past decade, there has been a markedly growing interest in issues involving work-related stress in Europe. In Italy, according to Eurofound, research has demonstrated high levels of stress in the banking sector. With this in mind, a study was conducted to evaluate the peculiarities of hindrance and challenge stressors, and their links with recovery in the Italian banking population.
The health and safety managers of a major Italian banking group were contacted and invited to participate in a stress assessment procedure, not only for research purposes but also to help them fulfill their obligations with regard to work-related stress. In total, 6588 bank workers took part in the study (57.5% males and 42.5% females) in 2012-2018. Work-related stress was measured with the (SQ) that assesses several psychosocial working variables. Recovery was measured using a scale based on the SQ. The analysis and tabulation of the study results were performed using the (SPSS).
The results have demonstrated that female respondents lack more job control and colleagues' support as compared to male respondents. Employees aged > 50 lack their supervisors' support while employees with the shortest job seniority experience the greatest role ambiguity, as well as the lack of job control and colleagues' support. The results of hierarchical regression analysis have demonstrated that the lack of colleagues and supervisors' support, as well as job demands and job control, contribute to explaining the recovery experience. The greatest contribution to the explained variance could be attributed to job demands and the lack of colleagues' support.
This study has demonstrated an important contribution of the so-called traditional stressors to predicting recovery for the banking population in Italy. These findings suggest that banks should adopt corporate policies containing activities for the prevention of and protection against stress, with a more general objective of improving the mental health of their workers. Int J Occup Med Environ Health. 2019;32(2):255-65.
在过去十年中，欧洲对与工作相关压力问题的兴趣显著增加。在意大利，根据欧洲改善生活和工作条件基金会（Eurofound）的数据，研究表明银行业存在高度压力。考虑到这一点，开展了一项研究，以评估阻碍性压力源和挑战性压力源的特点，以及它们与意大利银行从业人员恢复情况的联系。
联系了意大利一家大型银行集团的健康与安全经理，邀请他们参与压力评估程序，这不仅是出于研究目的，也是为了帮助他们履行与工作相关压力有关的义务。2012年至2018年期间，共有6588名银行员工参与了该研究（男性占57.5%，女性占42.5%）。使用评估多个社会心理工作变量的工作压力量表（SQ）来测量与工作相关的压力。使用基于工作压力量表的一个量表来测量恢复情况。研究结果的分析和制表使用社会科学统计软件包（SPSS）进行。
结果表明，与男性受访者相比，女性受访者缺乏更多的工作控制权和同事支持。年龄超过50岁的员工缺乏上级的支持，而工作资历最短的员工经历的角色模糊性最大，同时也缺乏工作控制权和同事支持。分层回归分析结果表明，同事和上级支持的缺乏，以及工作要求和工作控制权，有助于解释恢复体验。对解释方差的最大贡献可归因于工作要求和同事支持的缺乏。
本研究表明，所谓的传统压力源对预测意大利银行从业人员的恢复情况具有重要作用。这些发现表明，银行应采取包含预防和抵御压力活动的企业政策，其更普遍的目标是改善员工的心理健康。《国际职业医学与环境卫生杂志》。2019年；32(2):255 - 265。
